Director of Account Management

Vynca•San Mateo, CA

46d

About The Position

As the Director of Account Management, you will build and lead a high-performing team responsible for managing and maintaining strategic partnerships with existing healthcare plans. The Director will oversee the team’s efforts to ensure strong relationships, satisfaction, and continued growth with healthcare partners. This role requires a combination of strategic oversight, relationship-building, and operational excellence, while holding the team accountable for delivering exceptional service and achieving key performance metrics.

Requirements

Bachelor’s degree in healthcare administration, Business Administration, or related field, preferred.
Minimum of 7 years of experience in account management, client relations, or partnership management, with at least 5 years in a leadership role within the healthcare industry.
Strong understanding of healthcare plans, payer models, and the healthcare industry ecosystem.
Proven ability to manage and lead a team, with at least 3 years of previous people management experience.
Exceptional interpersonal and communication skills, with the ability to build and maintain strong relationships at all levels of an organization.
Demonstrated success in managing large, complex client portfolios and achieving high levels of customer satisfaction and retention.
Knowledge of healthcare compliance regulations and industry standards, including HIPAA and others relevant to healthcare partnerships.

Nice To Haves

PMP or similar project management certification is a plus.
Experience working with Salesforce, HubSpot, or similar CRM systems and reporting tools to track client data and performance metrics.

Responsibilities

Build and maintain strong, long-lasting relationships with our partners as the primary point of contact, including health insurance providers, managed care organizations, health systems, and other key stakeholders, ensuring that client expectations are met and exceeded.
Understand the unique needs of each partner and work proactively to address challenges and identify growth opportunities.
Lead and mentor a team of account managers, ensuring they are equipped with the tools and support needed to manage client relationships effectively.
Drive initiatives to strengthen existing partnerships and enhance customer loyalty.
Oversee contract renewals, expansion opportunities, and upselling of services to ensure sustainable growth and retention of clients.
Lead strategic discussions around new products or services to improve the client experience and satisfaction.
Monitor and manage account health metrics, including client satisfaction, retention, and issue resolution.
Collaborate with internal teams (e.g., sales, marketing, and clinical operations) to ensure seamless delivery of services to healthcare partners.
Track and analyze account performance data, identifying trends, risks, and opportunities for improvement.
Prepare and present regular reports for executive leadership on account performance, key initiatives, and any client-related issues.
Ensure that all interactions with healthcare plans are compliant with industry regulations, including HIPAA and other healthcare-specific standards.
Stay up to date with changes in the healthcare landscape, including industry regulations, payer-provider relationships, and emerging trends that could impact the business.