Director of Account Management

Jasper

6d • Remote

About The Position

We are looking for an experienced and strategic Director of Account Management to lead the team responsible for driving customer retention and expansion across our growing base of mid-market and enterprise accounts. This is a foundational leadership role within the Customer Success organization, focused on building the bridge between customer outcomes and revenue growth.
You’ll lead and scale a team of Account Managers who own renewals, retention, and expansion. You’ll set the vision for how Jasper partners with customers to drive measurable value and long-term success. The ideal candidate has built and scaled account management functions before, understands the balance between customer advocacy and commercial rigor, and brings deep experience leading teams that deliver consistent retention and growth performance.
This fully remote role reports to the Chief Customer Officer and is open to candidates located in the continental US.

Requirements

• 10+ years of B2B SaaS Account Management experience, including at least 3 years leading account management teams
• Proven experience building or scaling an account management function focused on both retention and expansion
• Strong operational and forecasting discipline; confident owning the number and managing pipelines across segments
• Deep understanding of customer lifecycle models and how to operationalize retention and growth strategies
• Ability to balance commercial outcomes with customer-centric strategy
• Experience leading teams that work closely with CSMs to drive verified outcomes and measurable customer impact
• Excellent cross-functional collaboration skills, especially with Sales, Product, Operations, and Finance
• Skilled communicator with executive presence, able to represent customer performance and strategy to leadership
• Data-driven mindset and comfort using systems like Salesforce and reporting tools to manage performance
• Passion for AI and enthusiasm for helping customers achieve transformation through Jasper’s platform

Responsibilities

• Build, lead, and develop a high-performing Account Management team responsible for renewals, expansions, and customer growth.
• Create and refine the operating model that connects retention, expansion, and customer outcomes across the Customer Success organization
• Own forecasting, pipeline management, and attainment for renewal and expansion revenue, ensuring accuracy and accountability
• Partner closely with Finance and Executive Leadership to pitch renewal forecasts and communicate performance against targets
• Establish repeatable processes and enablement for account planning, forecasting, and strategic customer engagement
• Collaborate cross-functionally with Customer Success, Sales, Product, and Marketing to align on customer strategy and ensure a unified customer experience
• Support Account Managers in complex renewal and expansion cycles, providing strategic deal coaching and executive visibility
• Define and track key metrics across retention, gross churn, expansion, and forecast accuracy
• Drive excellence in forecasting discipline, activity coverage, and collaboration with CSMs
• Scale the team as Jasper grows, starting with a team of four Account Managers and expanding to meet business needs

Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
• 401(k) program with up to 2% company matching
• Equity grant participation
• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
• FlexWellness program ($1,800 annually) to help support your personal health goals
• Generous budget for home office set up
• $1,500 annual learning and development stipend
• 16 weeks of paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees