Director of Account Management

Foundant + smartsimple

101d

About The Position

As an Account Manager, you will design and execute account management strategies that foster client retention, growth, and satisfaction. You will partner cross-functionally with customer success, sales, marketing, and product teams to deliver cohesive client experiences. You will act as the Executive Sponsor for key customers and utilize data insights to identify trends, risks, and opportunities for client expansion. Cultivating trusted relationships with clients, you will become a strategic advisor and advocate for their success. Additionally, you will lead and mentor the account management team, fostering a culture of collaboration, learning, and excellence. Establishing and monitoring team KPIs will ensure continuous improvement and alignment with company goals. You will provide transparent reporting and feedback to senior leadership on client health and team performance, championing a client-first mindset and proactively addressing challenges to ensure satisfaction and retention.

Requirements

• Proven experience in account management and client success; 5-7 years of SaaS experience required.
• Strong leadership skills with a passion for team development and mentorship; previous leadership experience preferred.
• Strong negotiation skills with proven ability to negotiate successful client renewals.
• Excellent communication and relationship-building abilities.
• Strategic and analytical mindset with a focus on data-driven decision-making.
• Alignment with Foundant’s mission and values, and a commitment to making a positive impact.

Responsibilities

• Design and execute account management strategies that foster client retention, growth, and satisfaction.
• Partner cross-functionally with customer success, sales, marketing, and product teams to deliver cohesive client experiences.
• Act as the Executive Sponsor for key customers.
• Utilize data insights to identify trends, risks, and opportunities for client expansion.
• Cultivate trusted relationships with clients, becoming a strategic advisor and advocate for their success.
• Lead and mentor the account management team, fostering a culture of collaboration, learning, and excellence.
• Establish and monitor team KPIs to ensure continuous improvement and alignment with company goals.
• Provide transparent reporting and feedback to senior leadership on client health and team performance.
• Champion a client-first mindset and proactively address challenges to ensure satisfaction and retention.

Benefits

• Competitive salary and benefits, including tuition and lifestyle reimbursements.
• Bespoke mindfulness and fitness initiatives.
• Flexible PTO policy.
• Opportunities for professional and personal development.
• Support for internal mobility to help achieve career goals.
• Autonomy and responsibility in work.
• Employee recognition culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees