Director of Account Management (Remote - East Coast )

Accurate Background-posted 3 months ago
$135,000 - $178,000/Yr
Full-time • Director
1,001-5,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. The Director of Account Management is responsible for the direction and continuous improvement of the global Account Management team, ensuring the achievement of financially sustainable client growth, retention and revenue goals while providing the highest levels of customer satisfaction. Provide leadership, strategic direction, and oversight of their respective customer segment(s), including the development and execution of retention, and growth strategies. The Director reports to and works closely with our Senior Vice President of Account Management to set the strategic direction and continuous improvement of the global Account Management team. Coach and develop the global Account Management team in developing and executing against defined metrics regarding account management plans, growth and retention, and monitoring key business performance metrics to drive business results. This position requires highly effective people leadership skills, communication and interpersonal skills, excellent problem-solving skills, a passion for customer success, and a positive and confident demeanor. Note: This role, while remote, must be based in the east coast as there will be direct reports in the US and Europe.

  • Oversee client assignments and responsible for identifying resource needs and obtaining appropriate funding/approvals to achieve organizational performance goals.
  • Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives.
  • Responsible for performance management, rewarding and recognizing employees, and providing on-going, regular performance feedback.
  • Provide input in the assessment, development and execution of business and market segment plans, including forecast and target setting activities.
  • Anticipate business, marketplace and competitor dynamics and develop/implement strategies to ensure growth and mitigate adverse risks.
  • Collaborate on the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account.
  • Continuously improve tools, technology, and processes to optimize effectiveness.
  • Participate in the strategic planning and development of global account management strategies.
  • Maintain performance standards for account management, habituating excellence in customer communication, proactive performance, and revenue renewal rate.
  • Stay abreast of feature and functionality development with the company as well as industry trends.
  • Serve as an escalation point of contact for all team clients while building and nurturing trusted, long-lasting relationships.
  • Utilize customer feedback and performance data to drive both true and perceived customer value.
  • Coach and develop Account Management team members to improve selling skills, product knowledge, negotiation, communication, and customer experience processes.
  • Promote company’s quality standards and procedures and cultivate an environment of professionalism, teamwork, and integrity.
  • Serve as a project stakeholder, and in support of, for the Account Management team as requested.
  • Seek out and participate in internal and external programs that facilitate personal and professional growth.
  • Use your outstanding communication skills to present and influence peers and decision makers from other functions to enhance processes, features, and functionalities to meet customer needs.
  • Maintain knowledge of company policies and procedures to serve as an effective resource for staff.
  • Additional responsibilities may be assigned as needed.
  • 3-5 years of experience managing/leading a global team of account management professionals.
  • 6-10 years of experience in account management and/or customer success preferably in the human capital management software or services market.
  • A people-first mentality and passion for supporting personal and professional growth.
  • Courage, skill, and poise to approach the facts and engage in conversations with team members and clients.
  • Data-driven, the experience and love of gathering, interpreting, and presenting data.
  • Foresight to foster healthy team growth, avoiding both team member burnout and complacency.
  • Excellent listening, negotiation, escalation management, and presentation abilities, demonstrating an ability to influence clients and other stakeholders.
  • Able to take accountability and proven track record of meeting and exceeding revenue and retention goals.
  • Technical savvy that allows you to pick up new tools quickly and become a resident expert.
  • Medical insurance
  • Dental insurance
  • 401k
  • Annual performance-based bonus
  • Commission or other variable pay plan
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service