Director of Access

Behavioral Health Services North Inc • Town of Queensbury, NY

20h

About The Position

BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!

The Director of Access is a full-time senior leader who will lead the strategic design, implementation, measurement, and continuous improvement of community-wide health care access and care coordination initiatives.

Work Schedule: Monday - Friday, 9:00am to 5:00pm

Requirements

• Bachelor's degree in Health Administration, Business Administration, or a related field. Clinical master's degree is preferred. (LMHC, LCSW, LMFT)
• Blend of experience in healthcare administration, particularly in patient access or service areas
• Experience leading teams, improving patient access processes, and working closely with medical staff to enhance patient experiences are crucial. A background in developing poilicies that improve patient access and satisfaction is also valued.
• Demonstrates a passion for working in a nonprofit organization that services under resourced populations
• Creative problem-solving skills

Responsibilities

• Design and implement forward-thinking policies, processes, and systems that drive the evolution and effectiveness of the Access Department in delivering initial client services and ongoing quality assurance. The following elements must be included:
• Screening of prospective clients (offering easy and timely access to services)
• Substance Use Disorders (SUD) and Mental Health Assessments
• Triaging clients into appropriate programs based on needs
• Ongoing quality assurance of clinical charts
• Preparation and release of confidential client records
• Coordination and collaboration with internal programs and community partners to ensure seamless follow-up care for clients in crisis.
• Oversee systems that ensure rapid, efficient access to client assessments and program services
• Leverage business intelligence and analytics to identify opportunities, drive strategic decisions, and create measurable improvements
• Collaborate directly with department leaders across the agency to translate emerging trends into actionable strategies and proactive solutions
• Build and mentor a high-performing call center team

Benefits

• Generous benefits, including personalized health coverage, paid time off, and holiday pay
• Working within our community, making a real impact, working alongside passionate colleagues
• Accessible leadership team, coaching for your growth, and ample training opportunities
• As a rapidly growing organization, there are endless opportunities to grow within the organization
• Community discounts, loan forgiveness & more

What This Job Offers

• Job Type: Full-time
• Career Level: Director