Director, Nurse Navigation and Case Management, Healthcare at Home
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About The Position
The Director of Nurse Navigation and Case Management for MGB Healthcare at Home is responsible for the strategic direction, operational leadership, and performance of the Home Hospital nurse navigation and case management functions. This role ensures effective coordination of patient care during the Home Hospital episode and across MGB departments, promoting seamless transitions and continuity. The Director oversees the delivery of high-quality, patient-centered navigation and case management services, developing strategies to optimize care delivery, improve patient outcomes, and ensure compliance with regulatory requirements and Home Hospital standards. The role collaborates closely with the Mass General Brigham Enterprise Care Continuum team, as well as with acute hospital case management, inpatient services, and emergency departments to integrate Home Hospital transfers into routine patient flow. In addition, the Director will lead the design and execution of workflows to identify, screen, and enroll eligible Home Hospital patients. They will also develop and implement a structured outreach program to build and maintain referral partnerships with MGB affiliate hospitals, providers, and other key stakeholders. These efforts are essential to supporting the continued growth of the Home Hospital program.
