Director, NPS Lifecycle Management and Process Transformation

Novartis • East Hanover, NJ

87d • $185,500 - $344,500

About The Position

This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/or international). The Director, NPS Lifecycle Management and Process Transformation is responsible for life cycle planning for in-line patient support programs and will develop deep forward-looking planning and right-sizing of our programs after launch to LoE. This individual will need to collaborate with the NPS Competitive Intelligence team to understand the external competitive environment and our internal product/portfolio strategies. This role ensures our Disease State teams are in a constant state of readiness to anticipate and act on external macro-environmental market changes, competitor new launches and other competitor strategies in a legal and compliant manner. This individual will work closely with NPS Vendor Management, NPS Competitive Intelligence, Disease Area & Product, Quality, Enterprise Content Design as well as Finance and Compliance partners. The role includes overseeing the implementation of a lifecycle management framework, integrating patient services into in-line programs, and leading strategic patient support initiatives. The Director stays at the forefront of trends by demonstrating thought leadership in personalized, technology-driven patient support, ensuring a patient-first approach in redefining industry standards for patient-centric care.

Requirements

• Bachelor's degree required, Advanced degree (MA, MS, MBA) preferred.
• Minimum of 10 years of experience within the US healthcare sector, including significant roles in consulting at biopharmaceutical companies.
• Broad experience across various disciplines/functions such as commercial, marketing & sales, regulatory compliance, payors, providers, manufacturing, and quality.
• Demonstrated expertise in patient support disciplines/functions.
• Proven success in leading and managing cross-functional strategic projects with substantial business impact.
• Exceptional strategic planning, organizational, and communication abilities.
• Extensive experience in senior stakeholder management.
• Strong capability to influence and drive decisions without direct authority.
• Skilled in developing forward-looking plans and right-sizing programs from launch through Loss of Exclusivity (LoE).
• Demonstrated ability to anticipate and adapt to market changes and competitive launches.
• Proven experience in driving process standardization and transformation initiatives.
• Expertise in developing and implementing lifecycle management frameworks and patient support program strategies.
• Superior problem-solving skills combined with strong interpersonal abilities.
• Demonstrated expertise in managing teams to deliver process improvement initiatives.

Nice To Haves

• Prior people leadership experience is preferred.

Responsibilities

• Lead the strategic planning for lifecycle management across the Therapeutic Area portfolio.
• Develop and implement focused strategies for brand performance by evaluating insights, category trends, in-market performance, and competitive activity.
• Collaborate with cross-functional teams to develop an LCM framework for key products through active involvement in Governance Framework such as CCRB, Quantum, and PSOC.
• Oversee the optimal rollout and implementation of the LCM framework, including training where needed, to integrate Patient Services offerings for in-line programs.
• Develop effective patient support program strategies for in-line products, new indications, and Loss of Exclusivity (LoE).
• Utilize competitive intelligence to provide unbiased, fact-based cross-functional strategies and prioritize resources effectively.
• Collaborate cross-functionally to develop strategies that reduce spend and reallocate resources as the Patient Support Program matures.
• Ensure resource optimization and cost management to maintain high efficiency and effectiveness in patient support initiatives.
• Oversee the Quantum Portfolio Management (QPM) role, to ensure strategic initiatives are prioritized across the NPS roadmap and implemented accordingly.
• Ensure Business Excellence assets (workflows, business requirement documents (BRD) and user acceptance testing (UAT) are maintained and executed.
• Monitor testing for system release via offshore resources.
• Develop and maintain Process maps, and BRDs.

Benefits

• The total compensation package for this position may include a sign-on bonus, restricted stock units, and discretionary awards.
• Full range of medical, financial, and/or other benefits including 401(k) eligibility and various paid time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree