Director, NPS Internal Communications

Novartis • East Hanover, NJ

83d • $152,600 - $283,400

About The Position

Lead and execute the internal communications strategy for the Novartis Patient Support (NPS) Function, driving employee engagement, strategic messaging, and organizational alignment. Serve as a trusted advisor to the Chief Patient Experience Officer and NPS Leadership Team, shaping impactful communications that foster connection, clarity, and a shared sense of purpose across the organization.

Requirements

• BA/BS required, advanced degree a plus.
• 10+ years of experience in communications or related discipline, with a healthcare and/or pharmaceutical background.
• Development and implementation of integrated communications plans, with a focus on internal communications.
• Demonstrated ability to build trusting relationships with and provide strategic counsel to top company leadership.
• Change and organizational communications experience.
• Event management experience.

Responsibilities

• Own the internal communications strategy for the NPS Function and serve as a trusted communications counselor to the Chief Patient Experience Officer and NPS Leadership Team.
• Drive employee engagement through high-impact internal platforms and experiences, including Town Halls, leadership engagement forums, Novartis Hub activation, and other initiatives that foster connection and shared purpose.
• Develop and cascade strategic messaging frameworks that connect NPS Function priorities to the broader US business narrative and enterprise priorities, enabling consistent understanding and alignment.
• Lead internal communications for organizational change initiatives within the NPS Function, including transformation programs and Leadership Team transitions, with a focus on transparency, engagement, and resilience.
• Shape and deliver all internal communications in the authentic voice of the Chief Patient Experience Officer, reinforcing leadership visibility and clarity across the organization.
• Help shape external executive visibility and thought leadership, in partnership with US Executive Communications team, as required.
• Build subject-matter expertise in the NPS Function to identify proof points and stories that demonstrate strategy in action, foster employee pride, and reinforce Novartis's patient-centric reputation.
• Build and maintain collaborative relationships with US communications partners, especially the US Executive Communications team, to ensure seamless integration of messaging and leadership communications.
• Establish performance metrics and feedback mechanisms to continuously assess and improve internal communications effectiveness, while ensuring full compliance with regulatory and corporate standards.
• Manage internal communications budget with a focus on strategic investment and maximizing agency ROI.

Benefits

• Sign-on bonus
• Restricted stock units
• Discretionary awards
• Full range of medical benefits
• Financial benefits
• 401(k) eligibility
• Various paid time off benefits, such as vacation, sick time, and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree