Director, North America Specialized Services

Thermo Fisher Scientific

3d

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Division Specific Information: Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. We’re looking for a driven, high-performing leader to take charge of a top-tier Field Service team and elevate service operations across our Instrument & Enterprise Services (IES) portfolio—including Inorganic MS, Molecular Spectroscopy, and planned services in North America—while also overseeing the Canadian Service organization for CMD. This role demands a leader who delivers consistently excellent service, maintains exceptional customer satisfaction, and strengthens service margins. Your leadership will be central to accelerating organic revenue growth and boosting overall profitability. As the Director of North America Specialized Services, you will partner closely with leaders across IES, the division leadership, and corporate functions to ensure we deliver on our service commitments and consistently meet customer expectations. You will be lead a team of four direct reports supporting roughly 164 Field Service Engineers and Field Service Supervisors. Success in this role requires a seasoned leader with a track record of guiding remote teams and collaborating effectively across a complex organization. You must be able to build trust quickly, drive accountability, and uphold high performance standards. We’re seeking someone who acts with ownership, delivers exceptional results, and cultivates a culture committed to transparent communication, team alignment, and achieving ambitious goals.

Requirements

• Bachelor's or Master's Degree, equivalent experience, with a minimum of 10 years of service/sales leadership and management experience.
• Experience in services or relevant industry, with preference for analytical instrument or lab equipment experience
• Strong ability to influence at all levels within the organization
• Diversified experiences of growing complexity and scope, showing a history of growth and potential for larger responsibility
• Ability to lead in a highly matrixed, multi-cultural environment
• Knowledge of forecasting, budgeting, service cost drivers, and basic accounting principles
• Experience in change management principles and methodologies
• Excellent conflict resolution and interpersonal skills
• Ability to travel approximately 40% to 50%

Responsibilities

• Proactively drive strategic changes to advance the organization's goals
• Ensure achievement of annual financial targets and key service delivery metrics
• Develop and implement strategic plans, budgets, and programs
• Lead the team in implementing Practical Process Improvement Business Systems to improve efficiency.
• Work with Business Process Owners to ensure compliance and drive continuous process improvements
• Develop and mentor team members to meet their career goals

Benefits

• At Thermo Fisher, we offer competitive benefits and the opportunity to advance within the company!
• We understand the need for growth and support a wide range of career-building programs.
• We love to recognize outstanding individuals within our company and offer several ways to reward this along with benefits that can't be matched.
• It is our goal to cultivate a positive work-life balance which you will be happy to retire in.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees