Director-Network Process & Quality

AT&T•Dallas, TX

1d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. What you’ll do: Quality Management, Process Improvement and Design: Oversee quality management programs, coordinating network quality audits, tests, and corrective procedures. Lead the development, implementation, and continuous improvement of network processes, identifying deficiencies, and maintaining high-quality standards. Team Leadership and Development: Direct, mentor, and develop teams of managers, technicians, and engineers through regular huddles, training, coaching, performance evaluations, and handling recruitment and grievances. Compliance and Standards: Ensure network activities comply with company policies, regulatory requirements, and industry standards, developing and enforcing network standards. Program and Initiative Management: Manage network support programs and initiatives focused on data standards, quality management, and process improvements, coordinating with interdepartmental teams. Training and Performance Monitoring: Develop and implement training programs to support quality and process initiatives, monitor key performance indicators, and report on network performance and compliance to senior management. What you’ll need: Oversees the enhancement of network operations by directing and managing employee performance, implementing process improvements, ensuring compliance with company and regulatory policies, and driving programs for network data standards, quality management, process design and training. What you’ll bring: Designs and executes strategies that support the overarching philosophy of the organization. Oversees departmental programs and is often hands-on with the design and implementation of applicable strategies. Typically leads large teams, supervising supervisors as well as career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Requirements

Bachelor’s degree (BS/BA) desired.
10+ years of related experience.

Responsibilities

Oversee quality management programs, coordinating network quality audits, tests, and corrective procedures.
Lead the development, implementation, and continuous improvement of network processes, identifying deficiencies, and maintaining high-quality standards.
Direct, mentor, and develop teams of managers, technicians, and engineers through regular huddles, training, coaching, performance evaluations, and handling recruitment and grievances.
Ensure network activities comply with company policies, regulatory requirements, and industry standards, developing and enforcing network standards.
Manage network support programs and initiatives focused on data standards, quality management, and process improvements, coordinating with interdepartmental teams.
Develop and implement training programs to support quality and process initiatives, monitor key performance indicators, and report on network performance and compliance to senior management.
Oversees the enhancement of network operations by directing and managing employee performance, implementing process improvements, ensuring compliance with company and regulatory policies, and driving programs for network data standards, quality management, process design and training.
Designs and executes strategies that support the overarching philosophy of the organization.
Oversees departmental programs and is often hands-on with the design and implementation of applicable strategies.
Typically leads large teams, supervising supervisors as well as career-level staff within the organization.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
contributing to AT&T compliance with environmental laws and regulations as applicable to its job function.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.