Director, NetSuite

BDO-posted 5 months ago
$180,000 - $260,000/Yr
Full-time • Senior
Oak Brook, IL
Professional, Scientific, and Technical Services
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The Director, NetSuite conducts discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

  • Participates in defining needs for existing and new EBA solutions.
  • Documents existing enterprise business applications, related business processes, and personas impacted.
  • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements.
  • Envisions and develops representations of recommended future state options for evaluation by clients.
  • Understands related security structures and best practices.
  • Designs and develops scorecards for evaluation of candidate business applications.
  • Creates dashboard presentations of quantitative and qualitative scoring of candidate options.
  • Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client.
  • Performs functional (business process) solution design in business applications (ERP, CRM, & related) contexts.
  • Gains a robust understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions.
  • Supports and manages aspects of business applications implementations.
  • Documents and maintains project milestones, phases, elements, and budget.
  • Monitors project progress by tracking risks, actions, issues, decisions, and other activities.
  • Develops references for users by writing and maintaining user documentation; providing help desk support; training users.
  • Provides functional support of EBA solutions and related technologies.
  • Manages and resolves issues, defects, and change requests.
  • Manages and performs systems configuration tasks for process workstreams as directed.
  • Provides on-going support during project implementations and post-go-live support.
  • Identifies new business development opportunities.
  • Leads and supports scoping and estimating of new opportunities.
  • Serves as escalation contact for client satisfaction and delivery issues.
  • Participates in practice leadership and best practices definition.
  • Supports new go-to-market service offerings.
  • Defines new delivery capabilities and associated templates and accelerators.
  • Participates in practice recruiting.
  • Defines supporting learning and development frameworks.
  • Serves as mentor, manager, and career coach for EBA team members.
  • Fosters a positive demeanor, learning attitude and client service mentality with the team.
  • Bachelor's degree, required.
  • Ten (10) or more years of business process analysis and/or business application education or experience, required.
  • Nine (9) or more years of education or experience with ERP or CRM Product, required.
  • Three (3) or more years experience with NetSuite, required.
  • Five (5) or more years of practice management, required.
  • Some client facing best practice consulting experience, preferred.
  • Microsoft Visio, PowerPoint, Word, and SharePoint, required.
  • Smartsheet, preferred.
  • CRM experience (Microsoft Dynamics 365 or Salesforce), preferred.
  • ERP Experience (Microsoft Dynamics Business Central, Microsoft Dynamics 365 Finance & Operations, NetSuite, or Acumatica), preferred.
  • Enterprise software strategy, selection, and implementation experience, preferred.
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