About the position
Within Nintendo of America (NOA)'s Digital Marketing department, the eCommerce team leads the strategy, development, execution, and expansion of digital commerce capabilities on our direct-to-consumer (DTC) platforms on and off-device while supporting our digital-at-retail initiatives. The team mission is to build a player-focused digital ecosystem that deepens engagement with Nintendo IP and is comprised of four primary functions - feature development, digital marketing, digital release, and business expansion. This job directs the eCommerce experience of Nintendo's online presence, manages the P&L of the business unit and day-to-day operations, and works closely with stakeholders on developing and delivering initiatives to grow and scale the DTC business and operations.
Responsibilities
- Develops and directs strategy implementations to drive traffic and sales to Nintendo's eCommerce site(s).
- Builds, motivates, develops, and manages a team of eCommerce professionals.
- Establish and manage performance goals, objectives and metrics for the business unit and team.
- Plans and aligns with senior leadership on strategic direction.
- Provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely and quality delivery of products and customer experiences.
- Leads strategy for day-to-day eCommerce operations including tracking, planning, and execution.
- Manages and drives deliverables for features and platform development with global partners.
- Communicates and collaborates across internal and external project team members, stakeholders and/or global partners.
- Develops and drives QA protocols and processes for all online content released.
- Develops backend and key process strategies for product and feature launches.
- Ensures the quality of deliverables conforms to Nintendo of America (NOA) standards.
Requirements
- Minimum of 10 years of P&L experience managing eCommerce businesses, preferably in the B2C space for major consumer brands.
- Minimum of 7 years of management experience.
- Minimum of 3 years of experience with website design or related program management.
- Leadership experience in building and managing cross-functional teams and strategic planning processes.
- Strong communication skills to articulate strategy, progress, and results to inform and influence senior leadership and stakeholders.
- Technical understanding of eCommerce platforms, payment gateways, and APIs.
- Strong Microsoft Office proficiency.
- Experience with standard analytics tools and packages.
- Experience in the games business or familiarity a plus.
- Experience with Agile development a plus.
- Undergraduate degree in a related field, or equivalent experience.
- MBA or PMP certification preferred.
Nice-to-haves
- Experience in the games business or familiarity a plus.
- Experience with Agile development a plus.
- MBA or PMP certification preferred.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Potential for a semi-annual discretionary performance bonus
