Director, Multifamily Residential Operations

YMP Real Estate Management LLC•Miramar, FL

About The Position

YMP Real Estate Management is hiring for a Director of Multifamily Residential. This position, part of YMP REM’s Executive Team, will oversee daily property operations over a growing multi-state portfolio of Class A and B market rate and subsidized rental properties. It assumes responsibility for the overall management of property staff, property operations, and resident relations in support of optimizing property asset values, rent growth, expense management, and resident retention and satisfaction. A positive demeanor, ability to quickly problem solve multiple issues, and a can-do attitude of “owning the portfolio” is absolutely a must!

Requirements

7-10+ years of upper management/executive level experience in the field of residential property management
Deep experience in financial management, project management, leasing, and oversight of facilities maintenance and management a must
Bachelor’s degree required, master’s in business, Finance, Management, etc., preferred
Must be open to travel 30-50% of the time based on business needs. A valid driver’s license and personal car for local travel is required.
Tech-savvy is a must & experience with implementing processes and software solutions.
Excellent verbal and written communication skills

Nice To Haves

Bi-lingual English / Spanish communication skills a plus

Responsibilities

Oversee all property operations and provide comprehensive training to property staff.
Responsible for the financial performance of the properties, and reviews, analyzes, interprets, and summarizes operating budgets, monthly financials, and weekly progress reports, and other KPIs
Ensure that all resident activities (move-ins, move-outs, renewals, and collections, etc.) are carried out in compliance with lease agreements
Facilitates resident relations and professional responses to service requests and other resident queries.
Ensure that the property provides exceptional living conditions for all residents.
Promote sound property management principles with a commitment to providing uninterrupted support to property staff.
Fulfill the roles of a Property Manager when required according to business needs.
Ensure the excellent physical condition of the properties
Participates, in conjunction with upper management, in formulating sound company policies and long-range goals and objectives for the properties.
Develop and coordinate marketing and leasing efforts.
Manage service contract negotiation and implement purchasing and expense control strategies.
Interview, hire, and train employees
Address complaints and resolve problems between employees with the assistance and guidance of Human Resources
Oversee capital projects team implement large scale capital improvements to the portfolio.
Work with Finance / HR / IT to implement new processes, including software rollouts.
Provide the leadership and management necessary to ensure the properties have the proper operational controls, administrative reporting, procedures and human capital in place to effectively grow and to ensure financial strength and operating efficiency
Serve as a culture carrier and transformational leader for the properties.
Exercise high and strict levels of confidentiality and use professional judgment and discretion.
Demonstrate an ability to demonstrate respect, professionalism, and sound judgment clearly and consistently with all people
Guide and assist in implementing new operational models and structures to reduce costs, improve quality, and enhance services to residents