Director, MSP Infra Services Team

Samsung SDS America • Ridgefield Park, NJ

211d

About The Position

The Head of Cloud Infrastructure Managed Services is a senior leadership role with full P&L ownership, responsible for the strategic direction, delivery excellence, and operational performance of managed cloud services across multi-cloud platforms (SCP, AWS, Azure, GCP). This role leads cross-functional teams—including CloudOps, SecOps, DataOps, and DevOps—and builds strong partnerships with hyperscalers and technology partners. The ideal candidate drives innovation, ensures cost-effective and compliant service delivery, develops talent, and aligns services to evolving client needs and market demands. You will work closely with executive leadership, customers, and cross-functional product, engineering, and sales teams to ensure we are delivering high-performance, cost-effective, scalable, and secure cloud services. The ideal candidate brings a strong background in cloud infrastructure and operations, a strategic and business-oriented mindset, and a passion for building and leading high-performing teams.

Requirements

• 12+ years of experience in IT infrastructure and operations, with at least 5 years in cloud services leadership roles.
• Proven track record of owning and driving P&L performance for cloud or managed services portfolios.
• Deep expertise in multi-cloud environments (AWS, Azure, GCP) and hybrid architectures.
• Strong background in DevOps/SRE principles, automation, and infrastructure as code (IaC).
• Demonstrated success in building scalable service delivery and operations teams in global or matrixed organizations.
• Experience leading strategic partnerships with hyperscalers, ISVs, or cloud ecosystem players.
• Strong understanding of security and compliance standards (SOC2, ISO, HIPAA, etc.).
• Business acumen to translate technical operations into measurable business value and client impact.
• Excellent executive communication, people leadership, and stakeholder engagement skills.

Responsibilities

• Own the P&L for the managed cloud services business, ensuring revenue growth, profitability, and operational excellence.
• Develop and execute a future-proof strategy for managed cloud services aligned to market trends, client needs, and innovation opportunities.
• Lead a multi-disciplinary team and foster a culture of accountability, agility, and continuous improvement.
• Build partnerships with hyperscalers, ISVs, and ecosystem players to enhance value delivery and joint go-to-market efforts.
• Collaborate with executive leadership to define and deliver new service offerings.
• Direct end-to-end delivery and operations across Samsung Cloud Platform (SCP), AWS, Azure, and GCP.
• Ensure high availability, scalability, security, and cost efficiency across cloud workloads.
• Implement DevOps, SRE, and automation-driven operating models to drive consistency and speed.
• Monitor SLAs, KPIs, and service health metrics to maintain transparency and exceed client expectations.
• Lead regulatory and security compliance efforts (SOC2, ISO, HIPAA, etc.).
• Lead strategic partnerships to enhance service capabilities and co-develop joint offerings with cloud technology partners.
• Manage budgeting, forecasting, and service cost-effectiveness through collaborative planning.
• Drive cost efficiency and innovation without compromising service quality.
• Collaborate with finance, procurement, and business units to support partner-aligned cloud initiatives and measurable value realization.
• Attract, retain, and develop top talent across cloud engineering, operations, and architecture functions.
• Build internal capabilities through structured training, knowledge sharing, and mentoring.
• Promote a high-performance team culture with cross-regional collaboration, especially with counterparts in Korea HQ.
• Lead internal stakeholder and client conversations as a trusted advisor for cloud operations and transformation.

Benefits

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees