Director - Mortgage Client Services (Servicing)

FICO

3d

About The Position

If you're looking for your next opportunity to make a meaningful business impact across the mortgage industry, bring business expertise to FICO's Scores division, where you will partner with mortgage servicers helping them grow and serve customers. FICO's Scores unit is home to the world's #1 credit score – the FICO® Score – that powers over 10 billion decisions each year.

Requirements

• Bachelor's degree in business, finance, or related field required; MBA or advanced degree strongly preferred.
• Strong demonstrated experience in mortgage servicing partnerships, business development, or strategic alliances within financial services.
• Proven track record of executive-level partnership development within the mortgage servicing ecosystem using a strategic, consultative approach.
• Established C-level professional network spanning mortgage servicers, MSR investors, and servicing technology providers.
• Exceptional ability to understand complex servicing partner business models, regulatory requirements, market positioning, and strategic objectives.
• Outstanding executive presence with superior communication, negotiation, and relationship management capabilities.
• Strategic thinking combined with tactical execution skills and proven ability to drive results in matrix organizations.
• Deep knowledge of mortgage servicing landscape, including regulatory compliance (CFPB, state regulations), loss mitigation, and borrower management; familiarity with FICO products and credit scoring applications preferred.
• Ability to travel 40% to 60% for partner meetings, industry conferences, and strategic planning sessions.

Responsibilities

• Serve as a senior executive liaison and strategic advisor to our most critical mortgage servicing partners, including primary servicers, sub-servicers, special servicers, and mortgage servicing rights (MSR) investors.
• Cultivate and maintain C-level relationships with servicing partner stakeholders, including CEOs, Chief Servicing Officers, Chief Risk Officers, Business Development Leaders, and strategic alliance executives.
• Lead high-level strategic discussions and architect partnership frameworks that drive mutual value creation and portfolio growth opportunities.
• Proactively collaborate with partner executive teams to identify servicing market opportunities and co-develop strategies leveraging FICO® Scores for portfolio management, loss mitigation, and customer retention.
• Direct cross-functional internal teams through complex partnership initiatives from strategic planning to successful market execution, including partnership agreement oversight.
• Develop comprehensive competitive landscape analysis and lead strategic partnership positioning across mortgage servicing sectors, including government-sponsored enterprise (GSE) and non-GSE servicing.
• Champion the integration, optimization, and advancement of FICO Score solutions within partner servicing operations, emphasizing adoption of next-generation FICO Score capabilities for borrower risk assessment and workout strategies.
• Formulate industry partnership strategy and define target partner segments by servicing portfolio type, asset class, and solution offering for enterprise-level collaborations.
• Drive thought leadership initiatives including co-authored research, executive summit presentations, and industry conference keynotes with servicing partners focusing on borrower management and portfolio optimization.

Benefits

• An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees