Director MML Investors Services, Compensation

MassMutual • Springfield, MA

126d • $95,100 - $124,800 • Hybrid

About The Position

A career with us means you'll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love. We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are. Must accommodate our HYBRID work model (3 days a week in our Springfield office). MMLIS is looking for a skilled leader and operational veteran who can continue to help drive consistency and efficiency. As the Director of MMLIS Compensation, you will oversee a team of approx. 10 associates who operate in both an operations and customer service function while supporting the overall BD Compensation Strategy. You will be accountable for all aspects of attracting, retaining and coaching talent, while maintaining a positive and inclusive culture, and ensuring daily operational supervision and employee development. In addition, you will demonstrate strong relationship management skills with advisors, agency leadership as well as internal and external business partners to ensure two-way feedback, ease of doing business and communication.

Requirements

• Bachelor's degree or 4+ years equivalent experience and expertise.
• 2+ years' experience working in Excel, to include Pivot Tables, VLOOKUP and Macros.
• 2+ years' experience in a leadership role.
• Candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.

Nice To Haves

• 3+ years of MMLIS operations and leadership experience.
• FINRA licenses: S7, S24.
• Ability to collaborate and maintain strong working relationships.
• Ability to lead and motivate a large team while meeting operational and financial objectives.
• Ability to take initiative, identify opportunities and implement change.
• High-level thinker and problem solver with excellent communication and organizational skills.
• Flexible, can-do attitude, self-motivated, self-sufficient and ability to work effectively with peers and business partners.
• Strong understanding of BD/RIA operational platforms and workflows.
• Successful experience leading employees including building culture and career development.
• Demonstrated ability to develop and provide stellar service.
• Strong relationship management experience.
• Demonstrated decisive decision making.

Responsibilities

• Oversee the processing and research of compensation and compensation related inquiries to ensure timely and accurate payout.
• Lead and develop professional team members to be autonomous, accountable, and knowledgeable in order to provide the right sense of urgency and attention to detail in their work.
• Utilize continuous improvement tools and techniques to constantly check and adjust to ensure we maintain our key metrics and meet expectations of our advisors while empowering and developing the team to support these efforts.
• Attract, assess, retain, and develop talent to build an inclusive environment and diverse pipeline.
• Be a change leader, helping employees navigate change to maximize engagement, empower team members to make decisions that impact their role, and increase overall productivity.
• Ensure regulatory requirements are being met not only from a FINRA/SEC perspective but also from a Finance perspective.

Benefits

• Regular meetings with the MMLIS Compensation team.
• Focused one-on-one meetings with your manager.
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups.
• Access to learning content on Degreed and other informational platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree