Director, ML/Dev Ops (Tip.AI)
About The Position
Lead the transformation of how applications and AI systems are delivered, operated, and evolved at enterprise scale. This role owns the design and execution of AI‑powered DevOps in the Marriott’s AI Platform. The goal is to enabling teams to ship production‑grade, observable, self‑healing services with minimal human toil. You will partner deeply with the Kubernetes platform team, devops platform team and other organizational leaders to help produce safe scalable solutions that protect the core AI platform services so we can provide high business value interactions to the org.
Requirements
- Extensive experience working on highly scalable and available systems as a software engineering experience,
- Deep knowledge of standard devOps practices and cloud infrastructure. This includes identity management and networking.
- Experience in ML Ops working with live models.
- IaC mastery (CDK/Terraform) and secrets management (Vault, AWS Secrets Manager).
- Proven record hitting SLOs for containerized ML services at fleet scale.
- Deep Experience working with cloud
- Strong servant‑leader with a passion for work‑automation and incident retros.
- Extreme desire to be part of a committed team that is building for global scale to change the way the world does travel.
- Excellent verbal communication skills, with the ability to articulate complex architectural decisions clearly.
- Ability to produce/review extremely clean software documentation
- Ability to effectively communicate async with remote team members across the globe.
Nice To Haves
- Experience moving legacy CI to agent‑augmented pipelines.
- Cost‑aware autoscaling and GPU quota governance.
- Experience building with Harness.io
- Certifications in AWS or GCP
Responsibilities
- Build resilient CI/CD pipelines for platform services that include testing, monitoring and auto‑rollback.
- Deploy models and workloads via Kubernetes + SageMaker, KFServing, Ray Serve, etc.; sustain latency/error budgets.
- Work with other platform teams to advance their innovation roadmaps as an early adopter.
- Embed OpenTelemetry traces, vector‑metrics, cost monitors into unified dashboards.
- Implement MCP‑compliant gateways for safe human‑and‑agent invocations.
- Champion the use of internal autonomous agents to eliminate repetitive DevOps and SRE toil across build, deploy, and runtime operations
- Serve as a thought leader for AI‑based operations, influencing architecture standards, platform roadmaps, and engineering culture.
- Coach senior engineers and platform teams on modern DevOps, SRE, and AI‑Ops patterns.
- Delivery and reliability of the platform: Lead post‑incident learning and drive systemic improvements through blameless retrospectives and automation.
Benefits
- All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
- Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
- Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
