Director, Middle Market Business Development - Commercial Lines (P&C Insurance)

Nationwide

285d • $144,000 - $216,000 • Remote

About The Position

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This Director is responsible for the Northeast book of business within our Commercial Middle Market Custom Solutions organization, leading a team of 5-8 territory managers. This is a remote/WFH (work-from-home) role, requiring about 33% travel throughout the territory as well as conferences and leadership/team meetings. They can be located in any of the states within the territory (OH, PA, DE, MD, NJ, NY, CT, RI, MA, NH, VT, ME), though OH, PA, NY, or the Boston Metro area are especially ideal. As a critical role in driving our middle market growth, this leader must be action-oriented, able to work at a high pace for an extended period, and focused on continuing to drive the business forward.

Requirements

• Bachelor's degree or equivalent experience is preferred.
• Ten years of commercial line underwriting, sales, marketing and agency management and middle market experience.
• Significant business management and people leadership experience preferred.
• Advanced knowledge of property/casualty insurance operations and products, procedures and practices.
• Extensive knowledge of commercial property/casualty best underwriting practices.
• Excellent verbal and written communication skills.
• Ability to set work priorities and to initiate, evaluate and recommend solutions to upper management.
• Demonstrated decision-making ability required in day-to-day operations.

Nice To Haves

• Relevant professional designation such as CPCU or CIC is preferred.
• Prior experience as a people leader is a plus.

Responsibilities

• Monitors market conditions and confirms information gathered within market space.
• Researches risk, environment and other factors to win the account.
• Receives input and monitors risk selection, renewal retention and pricing decisions on a portfolio and individual account level.
• Establishes research objectives and standards for the department.
• Ensures that methodologies and outcomes meet business and strategic objectives.
• Analyzes performance to drive profitable growth based upon the analysis.
• Partners with territory managers in the large account review process.
• Directs pricing standards and practice.
• Provides recommendations to leaders on underwriting strategy and opportunity.
• Measures and manages underwriting processing and quality.
• Determines priorities and workflow standards for the department.
• Implements and monitors performance measurements to ensure effectiveness of the department's service delivery process.
• Effectively aligns organizational structure to drive business results.
• Actively participates in agency management and participates in agency reviews.
• May review complex or escalated business and make underwriting decisions based on the underwriting authority granted to the role.
• Plans, develops and integrates territory sales plans to achieve top and bottom line objectives.
• Translates strategic business plans into organizational direction.
• Creates financial and operational goals, budget and timelines to meet company standards.
• Drives sales strategies to develop new business, improve retention and maintain profitability.
• Meets with agents at member locations to help with renewals and to ensure agency and account needs are being met.
• Consults and provides recommendation to all levels of internal and external partners about policies and practices.
• Provides input into agency strategic and business plans and regional strategic business planning.
• Communicates strategic direction and operational plans to internal associates and external partners.
• Establishes and maintains strong business relationships with key groups and individuals within the commercial line market.
• Develops effective internal and external collaborative partnerships across all customers and related functions.
• Develops customer service standards for middle market team.
• Drives customer service performance to established standards.
• Collaborates with fellow leaders to lead the training of associates within the middle market organization.
• Coaches territory managers / account executives on actively pursuing commercial line business.
• Sets operational expectations, goals and strategies.
• Provides oversight, ensuring necessary internal support is provided to resolve issues and deliver appropriate service levels.
• Ensures that unique agency business capabilities are assessed and emphasized as a competitive advantage across all producers.
• Supervises associate management including performance, salary planning and administration, training and development, workflow and organization planning.

Benefits

• Medical/dental/vision insurance.
• Life insurance.
• Short and long term disability coverage.
• Paid time off with a minimum of 18 days paid time off each full calendar year.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree