Director, Member Programs and Experience

Society of Petro Eng.•Richardson, TX

54d•Hybrid

About The Position

The Director, Member Programs and Experience is responsible for leading SPE’s global member engagement initiatives, volunteer support, and customer experience functions. This role provides strategic direction and operational oversight for programs that enhance the value of SPE membership, strengthen connections across SPE’s diverse communities, and ensure excellent service delivery to members and volunteer leadership worldwide. The Director manages a portfolio of global and regional programs and directs the customer service team to deliver consistent and high-quality member experiences. The position requires collaboration across departments to align programs with SPE’s mission, value proposition, budget priorities, and growth strategies. At SPE, you can expect to enjoy a good work/life balance with the ability to work in the office on occasion while being able to work remotely for the balance. You will also have the flexibility to choose a schedule that allows you to have long weekends with every other Friday off. With your qualifications, you may be on the path to an exciting new career serving the oil and gas industry professionals.

Requirements

Bachelor’s degree required.
Minimum of 10 years of progressively responsible experience in customer success, program management, or association leadership; experience within a global nonprofit or professional society is preferred.
Proven ability to inspire, mentor, and lead diverse teams, fostering collaboration, accountability, and a shared commitment to organizational goals.
Demonstrated leadership in setting priorities, managing significant budgets, and leveraging data-driven insights for strategic and operational decisions.
Experience in developing and executing member engagement strategies that are effective across diverse global regions and cultures.
A dynamic, creative self-starter who is comfortable taking initiative, working independently, and consistently meeting deadlines.
Strong organizational and project management experience, with a focus on accuracy and attention to detail.
Ability to travel, up to 20%, including international travel.

Nice To Haves

CAE (Certified Association Executive) or other relevant association management designations are a plus.
Expertise in volunteer management best practices, including the ability to cultivate strong volunteer leadership and work effectively and diplomatically with volunteer stakeholders.
Track record of enhancing customer service delivery through process improvements or technology adoption.
Capacity for identifying, creating, and capitalizing on new products and services to expand reach and support member value.
Familiarity with emerging technologies and their application in membership engagement and customer service.
Experience managing governance procedures and ensuring legal compliance for regional or international affiliates, including adherence to organizational bylaws, nonprofit laws, and local regulations.

Responsibilities

Develop and implement strategies to strengthen membership engagement and satisfaction through program delivery.
Align member programs and services with SPE’s strategic plan and other Board priorities.
Serve as the staff liaison for assigned Board committees, ensuring effective communication, preparation of materials, and follow-through on actions.
Collaborate closely with cross-functional teams to ensure member programs and marketing campaigns are aligned, providing unified experiences for current and prospective members.
Review membership trends, benchmarking data, and financial performance to track and recommend adjustments to dues and related pricing structures.
Monitor industry and membership trends to identify new opportunities for programming, recognition, and engagement.
Conduct regular reviews and analyses of member benefits to enhance the membership value proposition.
Ensure policies are up to date, relevant and understood by staff and, where applicable, members.
Direct the design, delivery, and continuous improvement of SPE’s global and regional member programs, including awards, Distinguished Lectures, young member initiatives, section and student chapter activities, and volunteerism.
Oversee internal support for SPE offices and external support for sections and student chapters to ensure effective delivery of regional and global programs and activities.
Manage the procedures, governance requirements, and legal considerations associated with geographic sections, student chapters, and regional councils.
Ensure consistency, transparency, and accountability in program operations, policies, and communications.
Manage the SPE Foundation, serving as staff liaison for its governance and operations.
Track and share program performance data and insights to support continuous improvement of SPE’s acquisition, engagement, and retention campaigns.
Oversee budget planning, financial review, and reporting for assigned programs, ensuring alignment with SPE’s financial goals and membership business model.
Establish a system that attracts and engages volunteers throughout their career stages
Build strong relationships with SPE’s global volunteer network and provide resources to enable effective leadership at the section, chapter, and committee level.
Collaborate with colleagues to expand recognition programs and member-facing initiatives that showcase the value of SPE.
Create and manage a volunteer succession plan that supports organizational continuity.
Lead SPE’s global customer service function, directing SPE’s front-line team responsible for member and customer inquiries, issue resolution, and accurate processing of membership dues and related transactions.
Drive continuous improvement in service delivery, using data and feedback to enhance member experience.
In collaboration with IT, identify and implement new technologies to streamline service, improve efficiency, and strengthen digital engagement.
Manage, mentor, and develop a global team responsible for member programs, volunteer engagement, regional activities, and customer service.
Foster a collaborative, inclusive, and high-performance culture across staff and regions.
Ensure staff are trained, supported, and aligned with SPE’s mission and organizational values.
Collaborate interdepartmentally on initiatives that enhance member value and organizational impact.

Benefits

Long Weekends - if you enjoy long weekends, you will really appreciate our 9/80 schedule which allows for every other Friday off!
401k Matching Funds - generous retirement program with 100% matching funds for U.S. employees
Medical Benefits Starting Day 1 - all the great medical benefits that you would expect from a top employer with multiple available plans to fit your needs – medical, dental, vision (starting from your first day of employment – no waiting period)
Disability & Life Insurance - company paid employee disability and life insurance with the option to add spouse and children
Personal Time Off (PTO) - available as soon as you accrue your time off, up to four weeks annually which increases after five years
Holiday Pay (8 days) - including day after Thanksgiving and Christmas Eve
Hybrid Work Model - your role may allow you to work remotely several days a week or more with periodic commute to a local office
Tuition Reimbursement Program - you may qualify for 80% reimbursement on approved courses/degrees
Employee Well Being Program - at no cost to employee - includes emotional support, work-life solutions, referrals for childcare, home repairs, legal guidance, financial resources and online support for expert advice
Other Great Benefits - pet insurance, gym membership, exclusive discounts on brands and experiences you know and love.