Director, Meeting & Event Services

Jack Morton•Boston, MA

14h•$110,000 - $150,000•Hybrid

About The Position

We believe in Extraordinary. At Jack Morton we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences for everyone. It’s the future of marketing and there’s nothing passive or predictable about it. We promise every day will be different than the previous one in a very good way. We take care of each other, as much as we take care of business. We marvel in each other’s uniqueness and revel in what each of us brings to the human potluck that is Jack. So, if you want to help shape the future of an entire industry, welcome. If you feel work, and the people you work with, can be extraordinary, let’s chat. We’re Jack, and we can’t wait to meet you. That brings us to you. The Director, Meeting & Event Services is a leadership role responsible for driving operational excellence, strategic delivery, and compliant execution of meetings and events team across regional and global markets. This role leads multidisciplinary event management and operations teams, ensuring best-in-class service delivery, financial performance, and client satisfaction. The Director provides strategic direction, resource oversight, and people leadership while remaining closely involved in the execution of complex meetings and events, including corporate meetings, conferences, trade shows, brand activations, and experiential programs. The role oversees end-to-end meeting and event management—from planning and venue sourcing through registration, logistics, on-site delivery, and post-event reconciliation—while ensuring alignment with company standards, client objectives, and cross-functional stakeholders. The ideal candidate is an experienced event operations leader with strong financial and operational acumen, a client-centric mindset, and a passion for building and leading high-performing teams in a fast-paced, deadline-driven environment.

Requirements

Bachelor’s degree in Event Management, Business, or a related field (preferred)
8–10+ years of experience in the meetings and events industry
5+ years in leadership, operational management, or people management roles
Proven ability to manage complex programs, budgets, and multi-disciplinary teams
Strong financial acumen with experience overseeing budgets and P&L performance
Advanced proficiency in Cvent and strong working knowledge of event and project management platforms
Strong business judgment, communication skills, and ability to operate under tight deadlines

Responsibilities

Strengthen and support long-term client relationship strategies across a diverse portfolio of accounts
Participate in RFPs, proposals, pitches, and client presentations
Serve as a senior escalation point for client issues, ensuring expectations, SLAs, and deliverables are met
Analyze and report on KPIs, operational performance, and client satisfaction, implementing corrective actions as needed
Provide sales and business development support for non-healthcare meeting and event services
Provide strategic leadership and direction across meeting and event management teams
Ensure consistent, high-quality execution of all events, delivered on time and on budget
Oversee end-to-end event planning and fulfillment, including venue sourcing, logistics, registration with Cvent, travel, AV, and onsite execution
Establish, refine, and enforce standard operating procedures, workflows, and best practices
Drive process optimization, efficiency improvements, and adoption of global delivery standards, templates, and tools
Lead capacity planning, utilization reporting, workload forecasting, and resource allocation across monthly, quarterly, and annual horizons
Own operational financial performance, aligning staffing and delivery models with revenue and margin targets
Approve and oversee event budgets, cost controls, and vendor spend, including freelance and staffing costs
Monitor job logs, reconciliations, and financial reporting accuracy
Partner with Finance and Client Services on forecasting, margin management, and cost allocation
Identify and implement cost efficiencies through improved sourcing strategies, vendor partnerships, and operational models
Lead, coach, and mentor event teams across regions
Build and sustain a high-performing, collaborative culture aligned with company values
Partner with HR and Talent Management on recruitment, onboarding, training, and succession planning
Conduct regular performance reviews, 1:1s, development planning, and skills assessments
Oversee time tracking, utilization, holidays, and scheduling for direct reports and broader teams
Champion the effective use of event management and operational tools including Cvent, Monday.com, and internal project management systems
Ensure transparency and accuracy in reporting, dashboards, and operational metrics
Support continuous improvement through data-driven insights and technology adoption