Director, Medicare Sales and Service

Fidelity Investments • Westlake, TX

93d • $95,000 - $154,000

About The Position

Fidelity Medicare Services is rapidly scaling, and we’re seeking a dynamic leader to help shape the future of our Medicare Advice & Planning team. As Director, you’ll lead a high-performing group of licensed Medicare Advisors, driving sales growth while fostering a culture of inclusion, collaboration, and continuous learning.

Requirements

• Proven success in building diverse, high-performing teams with a growth mindset
• 5–7 years of sales leadership experience, ideally in a call center environment
• Deep knowledge of Medicare, compliance, and quality assurance
• Strong cross-functional collaboration skills
• Health insurance license (or willingness to obtain)
• Bachelor’s degree or equivalent experience

Responsibilities

• Inspire and develop a team of remote and hybrid associates to deliver exceptional customer experiences
• Champion a culture of curiosity, coaching, and continuous improvement
• Collaborate across Fidelity to advance business goals and elevate our brand
• Ensure operational excellence and regulatory compliance

Benefits

• Comprehensive health care coverage
• Emotional well-being support
• Market-leading retirement
• Generous paid time off and parental leave
• Charitable giving employee match program
• Educational assistance including student loan repayment and tuition reimbursement
• Learning resources to develop your career

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Bachelor's degree