Director – Medical Risk – Remote

Symetra

9d • Remote

About The Position

Symetra is seeking an experienced and collaborative Director of Medical Risk to
lead our Medical Risk function and help shape the future of Stop Loss
underwriting excellence. This role provides strategic and operational leadership
to a team of clinical professionals, driving strong business outcomes through
disciplined execution, people leadership, and thoughtful use of technology.

About the role

In this role, you will lead strategy and execution for a team of Medical Risk
Consultants supporting Stop Loss underwriting. This role is accountable for
operational excellence, talent development, process optimization, and effective
risk management. You will build a high-performing, scalable function that
supports enterprise growth while fostering a culture of ownership,
accountability, and continuous improvement.

Requirements

• High school diploma required. Bachelor’s degree preferred.
• 8+ years of relevant experience, including 5+ years of leadership experience required.
• Deep understanding of medical risk assessment, disease management, and medical terminology.
• Strong people leadership, coaching, and communication skills.
• Proven ability to drive improvement in execution and operational excellence.
• Demonstrated critical thinking and decision-making capabilities.
• Proven ability to influence at multiple levels and drive adoption of change across teams and functions.
• Experience leading budgeting, forecasting, and expense management in partnership with Finance.
• Strong working knowledge of Microsoft Office Suite, with advanced Excel and presentation skills preferred.
• Willingness and ability to travel periodically for business needs and leadership development activities.

Nice To Haves

• Experience in Stop Loss, underwriting, or related risk-focused environments preferred.
• RN or clinical background a plus, but not required.

Responsibilities

• Oversee daily Medical Risk operations, including underwriting referrals, clinical reviews, and block reviews.
• Build and maintain strong quality controls, workflows, and performance standards to ensure accuracy, consistency, and compliance.
• Identify trends and opportunities to strengthen risk evaluation processes and improve outcomes.
• Lead and develop leaders and managers through clear expectations, coaching, and accountability.
• Foster an inclusive, high-performing culture focused on collaboration, engagement, and continuous learning.
• Support talent development, succession planning, and retention aligned with business priorities.
• Partner with IT and cross-functional teams to implement technology solutions that improve efficiency, scalability, and decision-making.
• Advance automation and data-driven insights through effective change leadership and adoption.
• Continuously evaluate emerging tools and innovations to enhance Medical Risk capabilities.
• Build strong relationships with internal and external partners, including underwriting leadership, brokers, and customers.
• Serve as a subject-matter leader by staying current on industry trends, regulatory changes, and medical developments.
• Communicate the value and impact of the Medical Risk function to partners.
• Lead budgeting, forecasting, and expense management for the Medical Risk function.
• Partner with Finance and Underwriting leadership on strategic planning and investment decisions.
• Direct workforce planning to align capacity, skills, and resources with business needs.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees