Director, Marketplace Risk (Fraud Prevention and Chargeback Operations)

Turo•San Francisco, CA

11d•Hybrid

About The Position

Turo is growing in new ways and creating exciting opportunities across the business. We are evolving our platform, investing in new technologies, and strengthening the teams that support our hosts and guests. If you enjoy building, collaborating, and driving meaningful change, you will find this a rewarding moment to join and help shape the next chapter of our marketplace. The Marketplace Risk group is part of our global Trust and Safety organization and plays a central role in protecting our marketplace, our customers, and our business. The group oversees Fraud Prevention and Chargebacks with responsibilities that include preventing payment fraud, protecting identity and account security, improving chargeback outcomes, and reducing vehicle theft risk across the platform. Our work involves monitoring complex fraud patterns, supporting decisions across billions in transaction value, and delivering the operational and analytical strength needed to keep a global marketplace safe and resilient. As Director of Marketplace Risk, you will elevate and energize our Fraud Prevention and Chargebacks organization, expanding its impact across global markets and reinforcing trust across the platform. Reporting to the Vice President, Trust and Safety, you will lead efforts that reduce fraud, improve chargeback performance, and advance key risk strategies. This role requires a leader who can operate at multiple levels, from setting long range strategy to diving deep into complex fraud and chargeback analyses. Your leadership will shape the systems, policies, and operational frameworks that protect the marketplace and reinforce customer trust.

Requirements

10+ years of experience in Trust and Safety, Investigations, Risk Management, Safety Operations, or a related field with experience in a marketplace, fintech, or technology environment preferred
8+ years leading teams with a proven ability to develop managers, specialists, and vendor supported operations
Motivated by Turo’s mission and committed to advancing marketplace trust and safety
Proven ability to design scalable solutions across policy, tooling, enforcement, and operational frameworks
Collaborative communicator who can influence and align stakeholders across teams, levels, and global locations
Comfortable operating in a fast changing environment with a focus on improving systems, processes, and workflows
Demonstrated success leading cross functional initiatives in partnership with Product, Engineering, Analytics, Finance, and Operations
Deep analytical capability with fluency in Excel or Sheets and SQL and experience using data visualization tools to guide decisions
Sharp attention to detail with the ability to balance long term planning with hands on analysis when needed
Skilled at structuring complex or ambiguous problems and translating analysis into clear recommendations and action plans
Strong track record of delivering complex projects, managing competing priorities, and achieving measurable outcomes
Experienced in creating executive level narratives and presentations that connect insights to strategy
Experience leading hybrid teams and outsourced operations at global scale

Nice To Haves

Advanced degrees or relevant certifications such as Certified Fraud Examiner (CFE) or similar credentials
Background in two sided marketplaces or mobility platforms with an understanding of supply and demand risk dynamics
Experience with risk data and tooling such as Sift, Socure, or Ekata and familiarity with payment systems such as Stripe

Responsibilities

Lead managers, subject matter experts, and vendor partners across fraud prevention and chargebacks and ensure strong operational performance across internal and outsourced teams
Build frameworks and processes that improve global alignment, operational readiness, and the consistency of vendor supported operations
Monitor risk signals and operational controls, identify gaps, and prioritize actions that reduce losses and strengthen prevention
Partner with Product, Engineering, Analytics, and Data Science on roadmaps, tooling improvements, risk controls, and policies that reduce fraud and theft while limiting false positives
Present insights, emerging risks, program performance, and recommendations to senior leadership and cross functional partners
Support model and automation enhancements by improving real time alerts, feature quality, and feedback loops that strengthen detection accuracy
Drive quarterly strategy planning tied to measurable outcomes for fraud reduction, chargeback performance, theft mitigation, and customer protection
Develop teams through coaching, talent planning, and structured QA programs that elevate performance across global and vendor supported workflows

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities