Director, Marketing Planning & Operations

LendingClub•San Francisco, CA

1d•Hybrid

About The Position

As a senior leader within Marketing, you will serve as the operational center of gravity for a high-performing marketing organization—driving how the team plans, prioritizes, and executes against business objectives. This role sits at the intersection of strategic planning and execution. You will own the rhythms, processes, and frameworks that keep a complex, multi-channel marketing function running with clarity and accountability. You are a force multiplier—making the team faster, sharper, and more coordinated while building systems that scale.

Requirements

10+ years of experience in marketing operations, strategic planning, program management, or a related field
Proven ability to drive planning processes and hold a complex organization accountable to its commitments
Exceptional communicator and cross-functional influencer — you align people without authority and move things forward
Extremely high attention to detail — you catch what others miss and hold the bar without slowing things down
Built or implemented AI-powered workflows that meaningfully changed how a marketing or operations team works — automating repeatable processes, reducing manual lift, and driving adoption across the team. You know the difference between experimenting with a tool and actually operationalizing it.
Strong vendor management experience, including RFPs and contract negotiation
Highly organized with the ability to manage competing priorities across a fast-moving team
A builder — you create structure where there isn't any and improve systems that already exist
Bachelor's degree in a related field or equivalent experience

Responsibilities

Drive Planning & Goal Management
Own the annual and quarterly marketing planning process, translating business objectives into prioritized initiatives and measurable goals
Maintain clear alignment between day-to-day execution and strategic priorities
Surface risks, gaps, and trade-offs with a consistent operating cadence
Own the Integrated Marketing Calendar
Build and manage a centralized marketing calendar across campaigns, brand, product launches, and strategic initiatives
Ensure visibility across workstreams, proactively managing dependencies and resolving conflicts
Lead Campaign & Program Operations
Oversee cross-channel campaign execution from brief to launch, ensuring on-time and high-quality delivery
Establish and maintain clear operating standards for how work gets done
Scale Operations Through AI & Automation
Identify and implement AI-powered tools and workflows to automate repeatable marketing operations tasks
Drive adoption across planning, campaign execution, reporting, and documentation
Manage External Partners
Lead vendor onboarding and management, including RFPs, contract negotiation, and performance oversight
Ensure partners are set up to deliver against business goals
Run Team Rhythms & Operating Cadence
Design and lead the marketing organization’s operating cadence, including leadership meetings, planning sessions, and executive reporting
Ensure meetings are efficient, outcomes-driven, and aligned to priorities
Build and Evolve the Marketing PMO
Establish and mature PMO practices, including workflows, governance, and project management standards
Drive adoption of tools and processes that enable scale and consistency
Lead and Develop Talent
Manage and develop 1–2 direct reports
Build and strengthen planning and operations capability within the team