Director, Marketing Operational Change Strategy & Delivery

Novartis • East Hanover, NJ

92d • $168,000 - $312,000

About The Position

Join Novartis as the Director, Marketing Operational Change Management and have the opportunity to lead the development/execution of a comprehensive change management practice within the US Integrated Marketing organization. This key role is responsible for driving the adoption of new technologies, processes, and ways of working across a globally distributed team focused on delivering US commercialization success. The Director will serve as a strategic partner to senior leadership, ensuring that change initiatives are aligned with business goals and executed with excellence, increasing efficiency and organizational transformation in a dynamic, matrixed environment. This position will be based in East Hanover, NJ and will not have the ability to be located remotely. This position will require 5-10% travel as defined by the business (domestic and/or international). Please note that this role would not provide relocation, and only local candidates will be considered.

Requirements

• Bachelor's degree required; Master's degree in Organizational Development, Business, or related field preferred.
• 10+ years of experience in change management, preferably within marketing or digital transformation environments.
• Proven experience leading global teams and managing across a portfolio of high-visibility initiatives.
• Strong knowledge of Learning Management Systems and enterprise change management tools and methodologies.
• Exceptional communication, facilitation, and stakeholder management skills.

Nice To Haves

• Certification in Prosci, ACMP, or equivalent change management methodology.
• Experience leading large teams in a matrixed organization with a global footprint and demonstrated ability to influence at all levels of the organization.

Responsibilities

• Build and scale a change management capability tailored to marketing operations, leveraging internal models and proven-change management methodologies, defining the objectives, strategy, plan, and executional requirements, with clear KPIs and success metrics.
• Lead a team responsible for delivering change initiatives related to digital transformation, process optimization, and capabilities enablement.
• Develop and implement change roadmaps, stakeholder engagement plans, and communication strategies that increase our efficiency, accelerate change adoption, and build curiosity in our community.
• Serve as the primary liaison between marketing leadership, cross-functional partners, and global teams to ensure alignment, change governance, and transparency.
• Design and deliver executive-ready communications including change narratives, impact assessments, and value cases.
• Champion a culture of curiosity, change agility, and continuous improvement.
• Lead a high-performing team across three verticals: Change Enablement, Curriculum Design & Delivery, Learning Operations.
• Provide coaching and development opportunities to build change capability across the organization, focusing on fundamentals while building toward best in class.
• Partner with cross-functional teams to embed change management into core business processes, working across Agile & Waterfall project management methodologies.
• Monitor and report on change adoption metrics, risks, and mitigation strategies.
• Optimize processes, systems, artifacts, rituals and ways of working on regular cycles aligned with the organizational transformation strategy.

Benefits

• Health, life and disability benefits
• 401(k) with company contribution and match
• Generous time off package including vacation, personal days, holidays and other leaves
• Performance-based cash incentive
• Eligibility for annual equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree