Brightstar Lottery - Director, Market Research (18442)

The City of Providence•Providence, RI

34d•$117,880 - $240,000•Hybrid

About The Position

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Summary Brightstar Lottery’s Global Market Research & Insights team is a strategic function supporting internal business units and engaging directly with B2B customers. This Director-level role is pivotal in shaping research strategy, influencing decision-making, and driving initiatives that impact the company’s success in the U.S. lottery market. The position spans three key areas: Lead and execute the U.S. market research program to deliver actionable insights for business growth. Manage contractual research programs for lottery customers, strengthening relationships and positioning Brightstar as an industry thought leader. Advise and support internal teams—including Sales and Business Development—with jurisdictional-level research to inform strategic decisions.

Requirements

Deep understanding of lottery industry and market research best practices
Ability to influence and collaborate with senior executives
Proven track record of translating data into strategic insights
Strong leadership and team development skills
Excellent communication and stakeholder management abilities
High-level project management and organizational skills
Comfort working across cultures and time zones
Strategic mindset with adaptability under pressure
Proven leadership in market research roles at a senior level
Bachelor’s degree in Business, Marketing, or related field (Master’s preferred)
Experience managing cross-functional teams and external vendors
Familiarity with advanced research tools and methodologies

Nice To Haves

Extensive experience in the lottery industry (preferred)

Responsibilities

Strategic Leadership
Partner with senior management to set research objectives aligned with business strategy.
Lead the U.S. Market Research team, fostering innovation and continuous improvement.
Represent Brightstar at industry events and provide thought leadership.
Stakeholder Engagement
Build strong relationships with executives and senior leaders across Sales, Product, Marketing, and Business Development.
Ensure alignment of goals, timelines, and expectations for research initiatives.
Research Strategy & Execution
Oversee primary and secondary research programs supporting product strategy, game development, marketing, and executive-level requests.
Manage Agile research tools and internal survey platforms for rapid insights.
Customer-Facing Research
Deliver end-to-end management of customer-funded research projects.
Present findings to lottery clients and senior leadership.
Vendor & Budget Management
Manage vendor relationships to ensure quality and compliance.
Develop and monitor the U.S. research budget in collaboration with Finance.
Knowledge Sharing & Continuous Improvement
Host monthly departmental meetings to share insights and best practices.
Suggest innovative methodologies and tools to enhance research quality and efficiency.

Benefits

Base pay is only one part of our Total Rewards program.
Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.
In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.
Note: programs are subject to eligibility requirements.

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