Director, Manufacturing Technical Training

Intuitive•Sunnyvale, CA

10d

About The Position

Primary Function of Position The Director, Manufacturing Technical Training will report to senior operations leadership and be responsible for the global strategy, development, and execution of technical training programs supporting Manufacturing, Maintenance Repair & Overhaul (MRO), and Warehousing operations. This leader will ensure technician readiness across production, service repair, failure analysis, logistics, and materials handling functions. The role will establish standardized technical training frameworks, certification pathways, and competency validation processes to support operational excellence, regulatory compliance, and workforce scalability across the global service and manufacturing network. As a member of the operations leadership team, this individual will partner cross-functionally with Manufacturing Engineering, Quality, Service Operations, Supply Chain, Planning, Regulatory, and HR to ensure training programs align with product complexity, operational capacity needs, and global expansion initiatives. The Director will optimize training resources, develop scalable learning systems, and ensure workforce capability keeps pace with new product introductions (NPI), repair complexity, automation, and distribution operations.

Requirements

Bachelor’s degree in: Engineering (Mechanical, Electrical, Industrial, Manufacturing, Biomedical) or Manufacturing Engineering Technology or Operations Management or Supply Chain / Industrial Technology or equivalent technical experience
12+ years of experience in manufacturing, service repair (MRO), technical operations, or manufacturing engineering environments
5+ years leading technical workforce development, technician training, or manufacturing capability programs
Demonstrated experience supporting complex electromechanical assembly and repair operations
Strong understanding of production assembly processes, troubleshooting, and repair workflows
Experience building technician certification frameworks and skills matrices for assembly, repair, and failure analysis roles
Experience partnering with Manufacturing Engineering, Quality, and Service Engineering to translate procedures into technical training
Regulated manufacturing environments (FDA QSR (Quality System Regulation), ISO 13485)

Nice To Haves

Process validation concepts
Configuration-controlled documentation
Controlled training records
Experience supporting New Product Introduction (NPI) manufacturing readiness
Experience scaling technical workforce capability in high-mix, low-volume manufacturing environments
Demonstrated ability to align technician capability development with throughput, quality, and cost objectives
Strong program management and organizational leadership skills
Excellent written and verbal communication skills
Equivalent experience in manufacturing, service repair (MRO), or technical operations leadership may substitute for a degree.
Medical device manufacturing or service repair experience
Experience supporting Field Replaceable Unit (FRU) repair operations
Failure Analysis (FA) exposure
Warehouse technical training experience (materials handling, ESD, traceability)
Lean manufacturing / continuous improvement experience
Experience implementing LMS-based technical certification systems
Knowledge of equipment maintenance training and calibration processes

Responsibilities

Develop and drive employee training strategy in alignment with manufacturing team’s goals and business needs.
Oversee the development of training programs at designated training centers to educate and support technicians and material handlers development of technology and skills.
Drive innovation of new programs, resources and learning interventions to meet the needs of operations and ensure maximum impact.
Identify & drive process improvements and standardization as the business grows and evolves.
Measure training effectiveness and implement enhancements as necessary.
Manage training managers to ensure training support is properly allocated to meet growing business demands on time and within budget.
Hire, develop and train members of the training team to support the ever-growing needs of the market, including succession planning.
Develop Training Managers and Training Specialists to effectively communicate and negotiate with internal and external stakeholders and provide constructive feedback where necessary.
Effectively plan, organize, and prioritize the work of multiple managers and team members.
Successfully monitor interim progress to ensure deliverables will meet quality, time, budget, and stakeholder expectations.
Lead the Training Management Team to develop and continuously improve peer-to-peer courses, e-learning and group training programs.
Oversee the identification, implementation and management of training center logistics, inventory, calendar, annual and quarterly goals.
Align with the Operations team to ensure capacity meets forecast demands.
Monitor training related costs including lab rental fees, equipment, travel expenses and specimens; adjust as needed to achieve cost savings where feasible.
Communicate risks and develop contingency plans for training in alignment with senior leadership.
Monitor the quality of training delivery via the use of standardized processes for onboarding, competency checks and training assessment tools.
Develop Training Managers to effectively communicate and negotiate with internal and external stakeholders and provide constructive feedback where necessary.
Use innovative methods to optimize organizational structure and determine resource needs.
Effectively manage complex communication at varying levels in the organization
Lead strategic decisions and influence decision making at the highest levels both internally and externally.
Develop competency within the manufacturing training organization