Director, Managerial Consulting

Kaiser Permanente-posted 4 months ago
Pleasanton, CA
Ambulatory Health Care Services
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Responsible for the development and management of a strategic capability enablement sourcing organization. Manage complex initiatives, drives transformation through tools, AI and automation. This person owns and builds key relationships and directly interacts with Senior Internal stakeholders, overseeing the implementation of initiatives, transformation and operations through the management or the performance of the associated teams within capability enablement. Directs team(s) of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams. Directs business strategy, organizational alignment, and prioritization of business initiatives. Directs the work of project/program team members by overseeing the coordination of internal and/or external resources. Oversee the development and implementation of strategic business initiatives, systems, and/or processes to a desired future state. Oversee the management of complex, cross-functional projects/programs and directs proactive monitoring and identification of client, project, program, and/or business risks. Develop and direct change management plans, communications and training associated with internal and business initiatives. Directs team members in the assessment of strategic performance metrics to support business initiatives. Direct experience in sourcing and knowledge of category management methodologies. Monitors and takes accountability for compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

  • Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others.
  • Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement.
  • Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs.
  • Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams.
  • Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives.
  • Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
  • Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion.
  • Translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies.
  • Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues.
  • Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources.
  • Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
  • Directs team(s) of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs.
  • Directs business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives.
  • Oversees the development and evaluation of performance metrics, standards, and methods to establish business success.
  • Directs the development of strategic roadmaps for solution development and deployment.
  • Partners with executive cross-functional stakeholders to ensure cohesive and reachable metrics.
  • Reviews and refines strategic plans and performance metrics as appropriate.
  • Oversees a portfolio of diverse and complex initiatives to ensure delivery of measurable results and alignment with strategic objectives.
  • Directs the work of project/program team members by overseeing the coordination of internal and/or external resources.
  • Drives the delivery and promotion of the strategic vision and objectives to team members.
  • Oversees the delivery of performance feedback to team members supervisors and leadership as appropriate.
  • Directs and oversees team(s) of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions.
  • Provides guidance in the use of multiple business requirements gathering methodologies.
  • Oversees the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
  • Oversees the development and implementation of strategic business initiatives, systems, and/or processes to a desired future state.
  • Maintains an expert understanding of how current processes impact business operations across multiple domains.
  • Develops and leverages stakeholder partnerships to identify the operational needs and impact of requirements.
  • Provides options and recommendations to executive management and business stakeholders.
  • Directs the identification and validation of value gaps and opportunities for process enhancements or efficiencies.
  • Oversees the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes.
  • Oversees the management of complex, cross-functional projects and/or programs.
  • Ensures the coordination of appropriate stakeholders; assembles teams and resources based on project needs.
  • Monitors the development, analysis, and management of project/program plans.
  • Negotiates and manages the coordination of project/program scope, schedules, and resource forecasts.
  • Manages project financials and deliverables; proactively monitors and identifies project/program/business initiative risks.
  • Develops and implements mitigation plans and strategies; resolves risks or issues as appropriate.
  • Directs change management plans associated with business initiatives.
  • Leverages and develops stakeholder relationships to support and buy in for changes.
  • Partners with executive management, project/program champions, and business owners to communicate and align improvement initiatives.
  • Empowers stakeholders to embrace a change management mindset.
  • Directs team members in the assessment of strategic performance metrics to support business initiatives.
  • Leverages partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications.
  • Recommends appropriate data analysis tools and approach to assess business performance.
  • Determines suitable data gathering and analysis methods.
  • Defines data requirements and obtains customer agreements.
  • Ensures risks are identified and alleviated through data-driven analysis.
  • Oversees continuous learning and professional development.
  • Keeps abreast of cutting edge industry practices, standards, and benchmarks.
  • Leads the ongoing enhancement and innovation of consulting practices, standards, and methods.
  • Serves as an advocate to ensure continuous learning and improvement is championed as a people strategy.
  • Provides training and guidance to stakeholders as appropriate.
  • Empowers stakeholders to provide ongoing coaching to build a continuous improvement mindset.
  • Directs vendor management as required by reviewing vendor performance levels.
  • Ensures service level agreements are met; oversees the management of vendor invoices.
  • Partners with Procurement and/or Legal to drive the development of service level and/or scope of work agreements as appropriate.
  • Monitors and takes accountability for the compliance of team work activities.
  • Minimum four (4) years supervisory experience managing direct reports.
  • Bachelors degree from an accredited college or university and Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business Administration, Public Health, Health Services Administration, or related field and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum thirteen (13) years experience in consulting, project management, data analytics, operations or a directly related field.
  • Business Acumen
  • Change Management
  • Negotiation
  • Business Process Improvement
  • Creativity
  • Applied Data Analysis
  • Financial Acumen
  • Business Relationship Management
  • Conflict Resolution
  • Managing Diverse Relationships
  • Process Validation
  • Project Management
  • Risk Assessment
  • Service Focus
  • Requirements Elicitation & Analysis
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