Director Managed Service

Guidehouse • San Antonio, TX

2d

About The Position

Analyzes new and complex strategic planning and creates innovative solutions involving finance, scheduling, mortgage banking, loan servicing, technology, methodology, tools and solution components. Provides oversight and executive level management to overcall contract operations often involving multiple projects/tasks and groups of personnel at multiple divisions. Maintains and manages relationships with senior and executive level management within the client organization. Responsible for ensuring senior and executive level management within the client organization is aware of overall status, including all relevant tasks, projects and their potential impact on higher level organizational strategic vision. This may include subject matter and unique technical knowledge. Responsibilities include managing all functions in a loan servicing center, ensuring quality standards and work performance on all task orders and projects, planning, organizing and oversee work efforts, assigning resources, managing personnel, providing risk management, ensuring quality management, monitoring overall projects and contact performance, etc.

Requirements

• Requires a University Degree and minimum 12 years of prior relevant experience; some roles may require graduate-level education Master’s or Doctorate degree (Relevant experience may be substituted for formal education or advanced degree)
• Mortgage loan servicing experience
• Prior experience leading teams
• Experience with oversight and executive level management for overall contract operations

Nice To Haves

• Experience with business process outsourcing in the mortgage industry
• #LI-DNI

Responsibilities

• Analyzes new and complex strategic planning and creates innovative solutions involving finance, scheduling, mortgage banking, loan servicing, technology, methodology, tools and solution components.
• Provides oversight and executive level management to overcall contract operations often involving multiple projects/tasks and groups of personnel at multiple divisions.
• Maintains and manages relationships with senior and executive level management within the client organization.
• Responsible for ensuring senior and executive level management within the client organization is aware of overall status, including all relevant tasks, projects and their potential impact on higher level organizational strategic vision. This may include subject matter and unique technical knowledge.
• Responsibilities include managing all functions in a loan servicing center, ensuring quality standards and work performance on all task orders and projects, planning, organizing and oversee work efforts, assigning resources, managing personnel, providing risk management, ensuring quality management, monitoring overall projects and contact performance, etc.

Benefits

• Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
• Benefits include:
• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees