Director, Major Accounts Service - Remote

Truecar • Phoenix, AZ

389d • $195,000 - $225,000 • Remote

About The Position

The Director, Major Accounts Service at TrueCar is responsible for leading a team focused on providing exceptional service to strategic dealer accounts. This role involves developing and executing strategies to enhance client satisfaction, drive revenue growth, and ensure successful delivery of products and services. The Director will mentor the team, collaborate cross-functionally, and maintain deep relationships with key clients, while also managing complex contract negotiations and account performance analysis.

Requirements

• Proven ability to grow and nurture lasting relationships with key clients and generate significant revenue growth.
• Collaborative management style, empowering and inspiring teams to achieve exceptional results.
• Strategic mindset with a knack for developing and implementing innovative account strategies.
• Expertise in leveraging CRM tools like Salesforce to optimize client interactions.
• Passionate about delivering exceptional client experiences and exceeding expectations.
• Thrives in dynamic environments, adapting seamlessly to change and embracing challenges.
• Results-oriented problem solver with a data-first approach to decision-making.
• Ability to travel domestically by airplane or car including overnight trips over 85% of the time.

Responsibilities

• Lead, mentor, and develop a team of Service Leaders and Dealer Performance Managers.
• Set performance goals, provide regular feedback, and conduct performance evaluations.
• Build and maintain deep long-term relationships with key clients at the corporate and dealership level.
• Act as a direct point of contact for complex Major Accounts, addressing their needs and resolving issues promptly.
• Conduct regular business reviews with clients to ensure their goals are met and identify opportunities for further engagement.
• Develop and implement account strategies in parallel with the Sales team to grow and retain strategic accounts.
• Identify opportunities for upselling and cross-selling company products and services.
• Create and execute account plans, setting clear objectives and milestones.
• Track and analyze account performance using data and KPIs.
• Prepare and present regular reports on account status, performance, and strategic initiatives to senior leadership.
• Collaborate with sales, marketing, product development, operations, and other departments to align strategies and ensure a unified approach to account management.
• Coordinate with the product and service teams to promptly address client needs and customize solutions.
• Manage complex contract negotiations and renewals with major clients ensuring favorable contract terms meeting client and company expectations.
• Stay informed about industry trends, market conditions, and competitive landscape and utilize this knowledge to advise clients and make strategic recommendations.

Benefits

• Paid holidays
• Dental insurance
• 401(k)
• Paid time off
• Cell phone reimbursement
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed