Director, Machine Learning
About The Position
As the Director of Engineering for Search, you serve as the strategic architect behind the discovery engine that powers the world’s most critical agreements. By bridging the gap between robust distributed infrastructure and advanced ML features, you ensure that millions of users can instantaneously extract intelligence and value from their vast repositories of contracts. You drive business growth by transforming Search from a utility into a competitive advantage, collaborating closely with applied scientists and directly impacting the scalability of our entire platform. This position is a people manager role reporting to the VP of Engineering, AI.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- 12+ years of experience in software engineering leadership, specifically managing teams focused on large-scale distributed systems
- Experience with Elasticsearch, including cluster tuning, index design, and scaling search workloads in a production environment
- Proven track record of delivering search-related infrastructure or features that handle high-volume data ingestion and complex retrieval requirements
- Experience collaborating with ML teams to integrate models which improve search relevance and ranking
- Experience with cloud-native architecture (AWS, Azure, or GCP) and managing the total cost of ownership for massive search clusters
- Excellent communication skills with the ability to translate complex search metrics (e.g., NDCG, latency percentiles) into clear business outcomes for executive stakeholders
Nice To Haves
- Master’s degree in Computer Science or a related field with a focus on Information Retrieval or Distributed Systems
- Experience implementing vector databases for multimodal search
- Background in LegalTech or FinTech, specifically working with OCR, unstructured document indexing, or contract lifecycle management (CLM)
- Experience in a reporting structure where you have successfully managed managers or multiple high-impact engineering pods
Responsibilities
- Own the strategic roadmap and execution for Docusign’s search infrastructure, ensuring the platform is scalable, resilient, and capable of indexing millions of global agreements
- Lead and scale a high-performing, geo-distributed engineering team, fostering a culture of technical excellence while mentoring future leaders within the organization
- Drive operational excellence and system performance by optimizing indexing latency, search relevance, and efficiency across multiple cloud providers
- Collaborate with Product, UX, and ML teams to translate complex customer discovery needs into intuitive, secure, and robust search experiences
Benefits
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
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What This Job Offers
Job Type
Full-time
Career Level
Director
