Director, LPM - Leasing Experience

Invitation Homes • Dallas, TX

258d • $98,775 - $171,210

About The Position

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities 'home,' but our shared values bind us together. Invitation Homes is a place where possibility lives. The Director, LPM- Leasing provides management, direction and leadership to ensure the Company's Leasing Experience (including both leasing and renewal) functions are operated consistently and effectively across all assets. This role involves, but is not limited to, Participating in new initiatives to drive process efficiency and resident experience, supporting daily operational questions from our field associates, and ensuring reporting and metrics are developed and maintained for performance tracking. The overall objective of the role is to provide national support to both field associates and national associates to ensure business processes are developed, utilized, and supported for all assets.

Requirements

• Bachelor's degree in Management or related field preferred.
• Five or more years of experience in the field of property management.
• Three or more years of experience in leasing or renewals related roles preferred.
• Yardi or similar Property Management software experience required.
• Salesforce experience a plus.
• Extensive experience with Microsoft products including Microsoft Outlook, Word, PowerPoint and Excel (including advanced functions).
• Ability to use general office equipment, such as telephone, fax machine, printer, and copier.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Professional verbal and written communication skills.
• Ability to effectively communicate with a diverse workforce.
• Strong organizational and time management skills.
• Comprehension of federal fair housing laws, fair credit reporting and any applicable local housing provisions.
• Ability to present or speak in public to large groups of people.
• Must be proactive, self-directed and highly motivated.
• Ability to make timely and effective decisions.
• Ability to analyze processes and resolve problems.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.

Responsibilities

• Serve as primary point of contact, alongside Vice President, Operational Support for Leasing & Renewal related functions, fostering strong relationships with field associates and leadership, ensuring effective communication.
• Prepares or provides regular reports on Leasing & Renewal functions, when requested. Collaborates with internal stakeholders to build out reporting in systems like Tableau, Yardi, and Salesforce that support new or enhanced workflows to ensure constant development of the reporting suite.
• Supports field office leadership with obtaining approvals, when required for items related to Leasing & Renewals such as promotions/incentives.
• Act as a liaison between corporate headquarters and field offices to ensure consistent implementation of leasing and renewal strategies and initiatives.
• Stay abreast of changes in relevant laws and regulations affecting leasing and property management, and when changes are implemented for Invitation Homes, provide updates and details on necessary policy and procedure adjustments to ownership.
• Participate and drive National LPM execution in technology initiatives across all technology verticals. Responsible for National LPM execution of any deployment or ongoing daily management of leasing & renewal technology.
• Collaborate with corporate departments such as Marketing and Legal to provide input and support implementation of changes relative to leasing & renewal functions.

Benefits

• Competitive pay and an annual bonus program for all associates.
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays.
• 401k with matching company contributions.
• Awesome work environment with casual dress.
• Team events and gatherings.
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
• Health, dental, vision, and life insurance.
• Long-term and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree