Director, Loss Mitigation Recovery

DriveTime • Fort Worth, TX

4d

About The Position

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
This position is responsible for planning, evaluating and continuously improving all aspects of the loss mitigation process, including the development, implementation and administration of strategies to maximize loan profitability. Planning, developing, communicating, implementing and assessing strategic initiatives in the following areas: repossession vendor management, invoice administration and impound process optimization. Ensures work completed is within compliance adherence for line of business and acts as primary line of defense for policy exceptions. Partners broadly within Bridgecrest servicing to accelerate change and ensure a consistent customer experience. Develops and manages a Senior Operational leadership team who can steer and direct team members through change with consistent communication. Succession planning and alignment of employee performance and development with organizational goals in mind. Improves processes leading to material increases in profitability, while serving as second line of defense for operational escalations and approval processes. Maximizes enterprise values via process improvement, systematic tool development and analytical design of experiments. Supports large scale project delivery by working with leadership and the Project Management team to ensure completion of project tasks. Collaborates with Analytics to design and analyze key performance indicators that develop business insights and areas of opportunity.

Requirements

• Bachelor’s degree in Business Administration, Finance or related discipline.
• 5+ years of operations and leadership experience.
• Ability to lead large cross functional teams.
• Proven history of process improvement leading to material increases in profitability.
• Strong history of building and leading teams.

Responsibilities

• Planning, developing, communicating, implementing and assessing strategic initiatives in the following areas: repossession vendor management, invoice administration and impound process optimization.
• Ensures work completed is within compliance adherence for line of business and acts as primary line of defense for policy exceptions.
• Partners broadly within Bridgecrest servicing to accelerate change and ensure a consistent customer experience.
• Develops and manages a Senior Operational leadership team who can steer and direct team members through change with consistent communication.
• Succession planning and alignment of employee performance and development with organizational goals in mind.
• Improves processes leading to material increases in profitability, while serving as second line of defense for operational escalations and approval processes.
• Maximizes enterprise values via process improvement, systematic tool development and analytical design of experiments.
• Supports large scale project delivery by working with leadership and the Project Management team to ensure completion of project tasks.
• Collaborates with Analytics to design and analyze key performance indicators that develop business insights and areas of opportunity.

Benefits

• Medical, dental, and vision
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Growth Opportunities
• Tuition Reimbursement
• Wellness Program
• Competitive pay
• Game Room
• In-House Gym
• Social Events
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Director