Director, Long-Term Services & Supports (LTSS) (New Mexico)

Molina Healthcare•Long Beach, NM

1d•Remote

About The Position

This position will allow for remote work flexibility, but the selected candidate must reside in New Mexico. The Director leads and directs a multidisciplinary team of healthcare services professionals supporting members with long-term services and supports (LTSS) needs. The role ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum and contributes to the overarching strategy to provide quality and cost-effective member care.

Requirements

At least 7 years of experience in health care, including at least 4 years experience in a health care delivery network supporting long-term services and supports (LTSS) and in-home supportive services (IHSS), or equivalent combination of relevant education and experience.
At least 3 years of health care management/leadership experience.
Registered Nurse (RN), Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), Licensed Clinical Social Worker (LCSW), Advanced Practice Social Worker (APSW), Certified Health Education Specialist (CHES), Licensed Professional Counselor (LPC), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT, Doctor of Psychology (PhD or PsyD). Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.
Knowledge and experience with disability and senior access issues.
Demonstrated knowledge of community resources.
Proactive and detail-oriented.
Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations.
Ability to work independently, with minimal supervision and demonstrate self-motivation.
Responsive in all forms of communication, and ability to remain calm in high-pressure situations.
Ability to develop and maintain professional relationships with individuals.
Strong time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.
Ability to work cross functionally within a highly matrixed organization.
Excellent verbal and written communication skills.
Microsoft Office suite and applicable software programs proficiency.

Nice To Haves

Experience working with in-home supportive services (IHSS), public authorities, and community-based organizations (CBOs).
At least 3 years of health care management/leadership experience.
Registered Nurse (RN), Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), Licensed Clinical Social Worker (LCSW), Advanced Practice Social Worker (APSW), Certified Health Education Specialist (CHES), Licensed Professional Counselor (LPC), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT, Doctor of Psychology (PhD or PsyD). Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.

Responsibilities

Oversees team responsible for delivering long-term services and supports (LTSS) member care.
Represents as a deep LTSS subject matter expert for Care Coordination and Utilization Management, and provides direction and guidance to long-term services and supports (LTSS) care coordination team, and ensuring timely delivery of appropriate/quality services delivery and compliance with regulatory timelines.
Ensures compliance with the state-specific memorandum of understanding (MOU)/contract scope of work for Care Coordination and Utilization Management.
Assists senior leadership with state-specific LTSS reporting requirements.
Collaborates with leadership to operationalize LTSS activities and oversight.
Participates in county advisory groups and liaises with consumer advocacy organizations, members, caregivers (as appropriate) and other community-based organizations (CBOs) to ensure LTSS program integrity and identify areas for development.
Monitors and reports on quality and outcome measures that align with the Molina clinical and social model of care and the LTSS program goals as stated in the MOU or contract.
Develops policies and procedures that provide health plan guidance on integrated services and the incorporation of LTSS into individualized care plan development.
Provides oversight of all clinical management functions for LTSS programs including but not limited to: adherence to state and federal contracts, assessment, service planning, care coordination, transition planning, and participant and caregiver education and training.
Identifies needs for process changes and training to better serve members and adhere to both Molina model of care goals, regulatory requirements, and enterprise standardization.
Develops and facilitates training for LTSS and managed care staff, community-based agencies, delegated entities, and other partners as needed.
Oversees staff use of the electronic case management documentation system - ensuring compliance with Molina processes, standard documentation styles, established regulations and Health Insurance Portability and Accountability Act (HIPAA).
Works collaboratively with area agencies on aging (AAA) and state or county agencies to provide oversight to ensure member needs are being met.
Oversees the assessment and integrated service plan development process and monitors adherence to regulatory timelines.
Develops and maintains relevant processes, procedures and reference material quality resource groups (QRGs) necessary to guide the service/care coordination staff in providing timely assessments, service planning, care coordination and appropriate referrals.
Promotes multidisciplinary collaboration, provider outreach, collaboration with county social workers or other assigned care managers, and engagement of family and caregivers to enhance the continuity of care for members.
May oversee interdisciplinary care team (ICT) meetings.
Hires, trains, develops and manages team; demonstrates accountability for team performance and achievement of department-specific goals.
Local travel may be required (based upon state/contractual requirements).