Director, Legal and Regulatory Operations

The Mutual Group

10d • $125,000 - $180,000 • Hybrid

About The Position

The Director, Legal and Regulatory Operations is responsible for enterprise-wide execution of regulatory, legal, audit, and risk-driven remediation obligations. Operating within Legal and Compliance, this role owns the remediation lifecycle, including tracking remediation obligations, assigning tasks, monitoring progress, and driving timely completion. This role also monitors and tracks changes in applicable laws, regulations, and regulatory guidance using industry resources, regulatory alerts, and other tracking tools, and partners with business leaders to interpret requirements and determine enterprise impact. The Director, Legal and Regulatory Operations coordinates impact assessments, ensures required changes are documented and governed, and drives resulting obligations through the enterprise remediation and change management process. This role partners closely with Operations, IT, HR, and other business leaders to ensure remediation efforts are clearly defined, appropriately prioritized, and effectively embedded into business-as-usual processes. The Director, Legal and Regulatory Operations applies strong project management, change leadership, and risk-based decision-making to drive timely outcomes, escalate issues, strengthen controls, and ensure sustained compliance in a highly regulated environment. Work Arrangement: Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Strong project management, documentation, and stakeholder communication skills.
• Demonstrated ability to influence without authority and operate effectively in a matrixed, cross-functional environment.
• Experience in operational risk, compliance, audit remediation, business process improvement, or regulatory change management.
• Proven ability to lead cross-functional initiatives in regulated environments.
• Ability to synthesize complex information, assess risk, and develop clear, actionable recommendations.
• Skilled at translating regulatory or audit requirements into practical operational actions.
• Comfortable engaging senior management, including leading difficult or high-stakes conversations.

Nice To Haves

• JD preferred but not required; candidates with equivalent regulatory, compliance, or legal experience will be considered.
• Experience in insurance preferred, but will also consider experience in other areas of financial services, healthcare, or another highly regulated industry.
• Experience with internal audit a plus.
• Familiarity with regulatory exams, internal controls, and audit processes.
• Experience with change management frameworks or process improvement methodologies (e.g., Six Sigma, Lean Six Sigma or CPM).
• Experience using issue tracking, project management, or governance tools.

Responsibilities

• Regulatory, Audit, and Risk Remediation Translate regulatory legal changes and internal/external audit findings into clear, actionable operational requirements.
• Own regulatory and legal change intake, assessment, and change leadership for new or materially revised laws, regulations, and regulatory guidance.
• Serve as the central point of coordination and execution oversight for remediation efforts arising from: New or materially revised legal and regulatory requirements Regulatory exams, inquiries, or audits Internal control deficiencies or process errors Compliance gaps, risk events, or operational failures
• Monitor remediation progress and ensure issues are resolved fully and sustainably.
• Maintain centralized tracking of remediation activities, milestones, risks, dependencies, and ownership.
• Legal & Regulatory Change Tracking Monitor and track changes in applicable laws, regulations, and regulatory guidance using industry resources, regulatory intelligence tools, and external alerts.
• Assess potential enterprise impact and determine whether changes require remediation or operational updates.
• Ensure identified legal and regulatory changes are documented, governed, and routed through the enterprise remediation and change management process.
• Change Planning & Execution Coordinate with business leaders to establish project goals and objectives based on established findings and recommendations.
• Lead regulatory-driven change initiatives from interpretation through operational readiness.
• Develop and maintain detailed implementation plans, timelines, dependencies, and status reporting for leadership and governance forums.
• Ensure changes are properly scoped, practically executable, implemented on time, and tracked for accountability and historical reference.
• Identify and manage cross-team dependencies and implementation risks.
• Escalate risks, delays, or unsolved issues to appropriate governance forums or leadership.
• Cross-Functional Partnership Partner closely with Legal, Compliance, Risk, Operations, IT, HR, and Business Leaders to drive alignment and execution.
• Partner with HR, Communications, and Business Leaders on change management activities, including communications, training, and adoption tracking.
• Process & Control Design Design, refine, or reengineer workflows to improve efficiency, accuracy, and regulatory compliance.
• Ensure documentation and controls are updated prior to handoff to Operations for steady-state ownership.
• Conduct impact assessments to evaluate how changes affect workflows, systems, controls, and staffing (as workload permits).
• Coordinate with Business Leaders to establish risk standards and develop audit calendar to monitor implementation.
• Effectiveness & Continuous Improvement Track post-implementation effectiveness and validate that implemented changes resolve the identified issue.
• Identify patterns in errors, audit findings, or regulatory feedback and proactively recommend preventative or systemic improvements.

Benefits

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Director