Director, Learning Innovation- Remote

Novartis

1d•Remote

About The Position

Location- Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This role, reporting to the Executive Director – Learning Strategy & Operations, is for the Director, Learning Innovation. You will be responsible for setting and maintaining leading edge practices for our learning asset and experience development and production, utilizing design thinking, while leveraging the latest in technology innovations to ensure optimal learner experience and effective upskilling. Serve as thought-leader and hands-on expert in AI-driven learning design and innovation. This role ensures that the Skills & Capabilities Training Team stays at the forefront of educational technology, leveraging artificial intelligence, adaptive learning, and design thinking to accelerate field readiness, personalize learning at scale, and reduce time-to-impact. Positions the S&C Training Team as a pharma industry leader in AI-powered learning and capability development. You will be coaching, developing and leading a highly skilled diverse team that will develop bespoke learning and upskilling experiences. You will also be influencing the Novartis learning ecosystem to implement innovative ways to learn and upskill for greater impact and engagement. As part of the US Skills & Capabilities Team, you will have a significant role in building the skills and capabilities for our field organizations and bringing us closer to business objectives and ultimately our patients.

Requirements

7 years of experience leading the development of learning programs and assets in complex matrix organizations, or external agencies
Significant, practical experience leveraging Artificial Intelligence-based tools, as well as other fast-emerging technologies, to design and develop learning programs
Degree or formal certification in adult learning or instructional design
Deep expertise in leveraging design standards to create operational and financial learning efficiencies
Bachelor or Master University degree in organizational change, adult learning or related fields desired.

Nice To Haves

Learning consulting experience is beneficial
Experience in design thinking to innovate learning.
Experience working with, and through, offshore-based teams
Additional professional training and education are advantageous.

Responsibilities

Lead the development of learning and upskilling experience that include all learning content development and asset production.
These learning and upskilling experiences include ‘global’ and enterprise learning and upskilling solutions, as well as learning and skills solutions to support business unit specific priorities and strategy.
Build an internal design center of excellence that supports field training needs.
Develop best-practice frameworks and governance for AI-integrated content creation, ensuring compliance, consistency, and scalability across all training teams.
Oversee transition from vendor-produced to in-house content creation, reducing costs and increasing consistency.
Partner with key stakeholders across the S&C team to align content priorities with enterprise learning strategy.
Manage vendor relationships during transition, ensuring delivery of legacy projects.
Coordination of all AI tool selection and integration of enterprise-wide learning/data platforms
Collaborate with DDIT and Data & Analytics teams to ensure seamless integration of new tools within learning ecosystem
Upskill the broader L&D team in AI literacy, digital content authoring, and learning data interpretation to future-proof internal capabilities.
Incorporate the latest technological innovations and design thinking into every aspect of learning to enhance engagement, learning and impact.
Learning asset management and learning curation (internal and external content) to ensure we have the right learning content and assets to deliver the learning and skills strategy.
Learning solutions deployment support including publishing within our learning technology and people experience ecosystems, learner engagement and virtual classrooms and webinar production.
Implement and maintain clear decision-making processes for learning content development and asset production
Leads a skill development team of Associate Directors, ensuring all work is aligned to high impact curriculum and learning transfer processes.
Acts as a key learning technology advocate in the department – both for learning asset production well as for operational processes
Identifies and advocates for important learning development tools, software, and platforms which aid the development of learning assets.
Leads as a change agent, constantly seeking and defining novel ways to improve coordination, efficiency, and impact success of learning asset development.
Collaborates across different regions/global functions to share/obtain best practices and industry-leading approaches to learning asset development.
Build internal and/or external networks to enhance talent replacement processes for the Learning Innovation team.
Build a best-in-class diverse Customer Experience team through talent acquisition, succession planning and development of associates.
Create inclusive and patient-focused culture built on Novartis Values & Behaviors.
Ensure full team alignment to and ownership of Code of Conduct and all Legal, Ethics and Compliance Policies.

Benefits

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

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