Director, Learning Experience Design

Capital One • McLean, VA

87d • $184,800 - $210,900

About The Position

Capital One’s enterprise Learning & Development (L&D) team is seeking a visionary leader for our new Learning Experience Design organization. As the Director of Learning Experience Design, you will lead a team responsible for the design, development and continuous improvement of enterprise-wide learning experiences across the organization. This role will be accountable for establishing the Learning Design center of excellence (COE) and accountable for the quality of learning design across the organization. This is a strategic leadership role where you will be responsible for setting the vision and executing on the creation of impactful learning experiences across the company. You will lead a team of people leaders, instructional designers and creative specialists. Your mission will be to elevate learning from a support function to a critical business driver. Success will require deep expertise in learning science, human-centered design and crafting solutions that elevate both business performance and learner engagement. You'll partner with senior leaders and other L&D teams to ensure every learning program is not just engaging but also has a measurable, data-backed impact on business outcomes. We are looking for someone who has a track record of building and elevating a learning design function. Your ability to raise the bar on quality, upskill your team and center the learner experience is critical for success in this role. If you are energized by creative problem solving, creating transformational learning, and leading, coaching and upskilling others–this role is for you.

Requirements

• Experience establishing and leading an Instructional Design Center of Excellence (CoE).
• Ability to develop and execute a comprehensive strategy for instructional design and development.
• Strong leadership and management of a team of instructional designers, creative specialists, and leaders.
• Strong partnership with senior leaders to understand business needs and translate them into effective learning solutions.
• Demonstrated history of defining and implementing robust evaluation models and data analytics to measure the impact of all learning products.
• Communicate effectively both written and verbally, with the ability to influence stakeholders, peers, and associates at all levels.
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment.
• High level of initiative, ownership, and a customer-centric mindset.
• Demonstrated success collaborating with other L&D professionals to drive efficiencies and share best practices.
• Extensive expertise in adult learning science to shape learning strategy and products.

Nice To Haves

• Advanced degree in Instructional Design, Learning and Development, or Organizational Design/Effectiveness.
• At least 10 years of experience in instructional design and development.
• At least 10 years of experience in project management, program management or a combination (planning, executing, tracking, reporting).
• At least 10 years of experience with client consulting.
• At least 10 years of experience in people leadership including as a leader of leaders.

Responsibilities

• Partner with L&D peers and key business stakeholders to co-create the annual strategic learning agenda, defining vision, OKRs, operating, and governance models, and ensure seamless integration and execution across business and learning initiatives.
• Run a well-managed team to deliver exceptional learning experiences and optimize resource allocation to achieve the broader strategy.
• Design learning experiences and solutions that align with trends and business needs and leverage the principles of adult learning science, experiential learning, and human-centered design to inform innovation.
• Project manage multiple initiatives, calibrating your team to deliver high-quality results against the pace of business needs and reality of business constraints.
• Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary.
• Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement.
• Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for refining learning solutions.
• Shape and set the tone for team culture by leading rituals, driving inclusion and engagement, and modeling intentional people leadership.
• Coach and upskill your team and others to adhere to high-quality standards that elevate the experience of learning.
• Keep abreast of learning tech and design trends, empowering your team to craft learning solutions that accommodate diverse learning needs and resonate with learners.
• Collaborate on learner communications and external storytelling, sharing insights and outcomes.
• Balance delivery modalities to optimize learning solutions.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree