Director, Learning and Development - PSC

Johnson & Johnson•Pittsburgh, PA

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for a Director, Learning & Development to be located in Pittsburgh, PA. Purpose: The Director of Learning & Development for the Patient Service Center (PSC) will lead the strategy, design, and execution of a learning organization that supports Johnson & Johnson’s immunology and oncology product service hub. This role is responsible for setting the PSC’s training vision and roadmap, ensuring learning programs align with business priorities, elevate workforce capability, and meet quality and compliance standards. The Director will oversee a team of Learning Architects, Instructional Designers, Training Specialists, and Training Operations professionals to deliver training across PSC functions, including the contact center and non-commercial pharmacy. Partnering closely with the Innovative Medicine L&D team and cross-functional partners, this leader will drive governance, establish clear ways of working, and foster a culture of continuous learning, development, and organizational excellence.

Requirements

Bachelor’s Degree in Learning & Development, Organizational Development, Life Sciences, Business or related field
Minimum of 10 years’ experience in Healthcare, Training, Talent Management or related industry experience
Strong critical thinking skills with the ability to translate business priorities into long‑term learning roadmaps, frameworks, and investment decisions.
Exceptional leadership skills with experience influencing senior leaders, driving alignment across matrixed environments, and shaping decision‑making
Demonstrated ability to lead through change, build organizational readiness, and foster a culture of continuous learning, growth, and operational excellence.

Nice To Haves

Master’s degree in Learning & Development, Organizational Behavior, Instructional Design or related field.
5+ years of leadership experience, including managing multi‑disciplinary L&D teams
Experience leading learning functions within a contact center or patient support services environment
Proven experience developing and driving enterprise-level learning strategies that support business goals
Strong project management and governance capabilities to drive consistent processes, standards, and adoption across teams
Strong background in instructional design methodologies, adult learning theory, and modern learning technologies
Experience implementing or managing blended learning strategies (in-person, virtual, microlearning, simulation, etc.)
Familiarity with Learning Management Systems (LMS), Learning Experience Platforms (LXP), and analytics tools.
Certification in relevant areas (e.g., ATD CPLP/AptD, SHRM-SCP, Prosci Change Management)

Responsibilities

Lead the strategic design, direction, and execution of a comprehensive PSC learning strategy that aligns with business, program and capability needs
Conduct ongoing training needs assessment to ensure employees have the skills, knowledge, and readiness required to perform effectively.
Establish clear priorities, standards, governance and ways of working to support consistent, high-quality learning delivery across PSC.
Partner with Operations, Pharmacy, Implementation and Technology teams to ensure new programs, initiatives, and technology changes are supported by intentional, scalable training solutions.
Serve as the leadership liaison with the J&J Innovative Medicine Learning Excellence Organization and other enterprise L&D teams.
Oversee learning effectiveness measurement by defining learning KPIs, analytics, and reporting to track quality, compliance, productivity and business impact.
Lead demand, capability, and capacity planning for training resources, including ownership of the master training calendar and input to budget planning.
Lead, develop and inspire a high-performing team of Learning Architects, Instructional Designers, Training Specialists and Training Operations professionals.
Foster a high‑trust, high‑performance culture that encourages innovation, development, and continuous improvement.
Partner with enterprise L&D to support development of transformational capabilities for internal leaders.
Represent Learning and Development as a member of the PSC Leadership Team.
Ensure timely and compliant delivery of training programs that meet quality, regulatory and operational requirements.
Collaborate with J&J Learn to align enterprise systems, processes and learning infrastructure.
Translate operational insights into targeted learning actions, including developing custom training driven by quality monitoring, surveys, AI‑driven insights, and performance analyses.
Oversee training effectiveness measurement and continuous improvement, using data to evaluate impact, optimize learning programs, and strengthen long‑term capability.
Manage L&D operations to deliver on commitments within scope, timelines and budget.
Other duties as assigned.