Director, Learning and Development Facility Services

Walmart • Bentonville, AR

104d • $110,000 - $220,000

About The Position

The Director, Learning and Development - Facility Services will lead the strategy, design, and execution of technical training programs for skilled trades, including HVAC/R (Heating, Ventilation, Air Conditioning, Refrigeration), Electrical, Plumbing, and General Building Systems. This role will leverage deep technical trade expertise and advanced learning methodologies to build competency-based pathways, ensure regulatory compliance, and foster a culture of safety and continuous improvement. The Director will ensure that training initiatives directly impact asset reliability, technician readiness, and the overall performance of our facilities.

Requirements

• Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 5 years' experience in adult learning, training content development, or related area OR 7 years' experience in adult learning, training content development, or related area.
• Technical Trade Expertise in HVAC/R, Electrical Systems, Plumbing Systems, and General Building Systems.
• Proven experience designing and delivering hands-on, competency-based training for skilled trades.
• Demonstrated ability to build career progression pathways for technical roles.
• Strong knowledge of regulatory compliance and a commitment to safety-first practices.
• Ability to use analytics to measure training effectiveness and drive asset reliability.

Nice To Haves

• Leading a cross-functional team.
• Project Management experience.
• Supervisory experience.
• Masters in Human Resources or Learning and Development.
• Project Management Professional Certification.
• Six Sigma Certification.

Responsibilities

• Develop and implement training strategies for HVAC/R, Electrical, Plumbing, and General Building Systems, aligned with business needs and desired outcomes.
• Design and deliver hands-on, competency-based training specific to plumbing, electrical, and HVAC/R roles.
• Build career progression pathways (apprentice → journeyman → master) for each skilled trade.
• Align training programs with licensing and certification requirements (OSHA, NEC, EPA 608, local/state trade licenses).
• Leverage simulation, AR/VR, and mobile learning to accelerate skill acquisition in field environments.
• Oversee the creation and delivery of digital and physical training materials, ensuring brand consistency and best practices across all media formats.
• Drive compliance with regulatory standards (EPA, OSHA, NEC, local plumbing/electrical codes) and embed a safety-first culture in all technical training initiatives.
• Use data-driven tracking systems to link technician readiness to asset outcomes (work order close rates, energy usage, repair/replace decisions).
• Collaborate with business partners to ensure training feedback is incorporated into future plans and strategies.
• Mentor and develop team members, assign and oversee tasks, and review recommended solutions.
• Support workforce development, succession planning, and talent engagement initiatives.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree