Director, Lead Product Owner, Global Customer Centricity
Manulife•Boston, MA
320d•CA$105,750 - CA$190,350•Hybrid
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About The Position
As the Director, Lead Product Owner, Global Customer Centricity, you will spearhead the vision, development, and execution of the VOC (VOICE) program. This cutting-edge platform is designed to capture and analyze customer insights in near real-time at scale, providing strategic direction to enhance customer satisfaction and drive business improvement. You will collaborate with cross-functional teams to ensure the successful implementation and continuous improvement of the tool, aligning with Manulife's commitment to customer-centric innovation.
