Director JFK & Metro NY Airports

JetBlue Airways

275d • $160,000 - $190,000

About The Position

The Director, JFK & NY Metro Airports reports to the Vice President, Airports Experience and has direct oversight of JetBlue's operations at John F. Kennedy International Airport (JFK), LaGuardia Airport (LGA), Newark Liberty International Airport (EWR), and Westchester County Airport (HPN). This leader is responsible for ensuring safe, reliable, and customer-focused airport operations, while driving continuous improvement, strategic growth, and crewmember engagement. The Director is accountable for safety, security, operational performance, and the customer experience across all NY Metro stations. This role requires collaboration with multiple internal and external stakeholders, ensuring compliance with federal regulations, effective business continuity planning, and alignment with JetBlue's strategy. The Director is a visible, high-involvement leader, fostering a culture of excellence, accountability, and teamwork. This leader enjoys coaching and influencing others, developing and maintaining relationships, and is a resilient and effective leader whose values match JetBlue's Values of Safety, Caring, Integrity, Passion and Fun.

Requirements

• High School Diploma or General Education Development (GED) Diploma
• Seven (7) years of experience in airport operations, logistics, or customer service
• Five (5) years' experience in a leadership role, overseeing large, complex teams
• Experience managing safety programs, regulatory compliance, and emergency preparedness
• Strong ability to lead with data, using analytics to drive performance improvements
• Proven ability to develop high-performing teams, succession plans, and talent pipelines
• Available for 24/7 on-call response, including emergencies and irregular operations
• Must possess and maintain a valid Driver's License and a driving record from the state of your primary residence
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Available for occasional overnight travel (20%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.
• For internal candidates, good standing in attendance, performance and safety

Nice To Haves

• Bachelor's degree in Business, Aviation, or a related field preferred
• Experience leading multi-airport operations or a large airline station
• Knowledge of Sabre, airport resource planning, and airport operational tools
• Strong relationships with Port Authority, TSA, FAA, and CBP

Responsibilities

• Lead the JFK and NY Metro airport teams to deliver safe, efficient, and customer-focused operations, ensuring alignment with JetBlue's JetForward strategy.
• Accountable for safety and security at JFK, LGA, EWR, and HPN, ensuring compliance with FAA, TSA, DOT, and CBP regulations and JetBlue's Safety Management System.
• Track, monitor, and improve key operational metrics, including safety performance, on-time performance (OTP), baggage handling efficiency, and Net Promoter Scores (NPS).
• Drive business continuity and contingency planning, ensuring readiness for irregular operations, severe weather, and emergency events.
• Develop and execute local strategic plans, ensuring industry-leading performance in operational efficiency, customer experience, and cost management.
• Lead people development and talent pipeline initiatives, ensuring strong succession planning and leadership growth across NY Metro stations.
• Partner with the Values Committee and frontline teams to foster a culture of engagement, direct communication, and accountability.
• Ensure effective vendor and business partner management, aligning external service providers with JetBlue's safety, performance, and customer service expectations.
• Build strong relationships with airport authorities, government agencies (TSA, FAA, CBP), and Port Authority leadership to advocate for JetBlue's interests and operational success.
• Drive continuous improvement initiatives, auditing team performance and implementing best practices to enhance efficiency and effectiveness.
• Serve as a JetBlue brand ambassador, representing the company at internal and external events, including community initiatives and industry forums.
• Provide regular updates and strategic insights to senior leadership on performance, challenges, and opportunities at JFK and NY Metro airports.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
• Other duties as assigned.

Benefits

• Performance bonuses
• Restricted stock units
• Access to healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Air Transportation
• Education Level: High school or GED