Director, IT

CAMPBELL OIL CO INC

About The Position

At Campbell Oil Company, we strive to deliver exceptional experiences by providing superior products and services backed by personal care and family values. As part of our Technology Team, the Director of IT will act as a strategic partner, working for IT senior leadership as well as managing a technical team with various technological roles to drive projects, process improvements, and innovative solutions. This position is designed for a dynamic individual who thrives in ambiguity, embraces technology innovation and exploration, and is eager to support and build a successful team, strategy, and vision to support technological goals of the company’s vision. This role will be key to defining and improving existing processes, translating business needs into actionable solutions, fostering collaboration across multiple business units and departments, and building a solid technical foundation for the organization’s strategic future. A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

Requirements

Minimum of 5 years of career-focused work experience in the oil and gas industry.
Experience in working with retail / QSR location support concepts / SLAs.
Understanding of ERP / accounting system principles, general functionality, and operational benefits. (Examples include ADD Systems, Microsoft Dynamics, PDI, SAP, or Oracle.)
Proven track record of leading technology teams toward successful goals.
Demonstrate reliability and flexibility by responding promptly to emergencies, ensuring the safety of self and others while maintaining adaptability in scheduling to meet critical needs.
Experience with Windows Server, M365, and Azure administration.
Excellent critical thinking and problem-solving abilities.
Ability to troubleshoot and solve complex technical issues.
Attention to detail, strong organizational skills, and excellent communication skills.
Proficiency in tools such as Microsoft applications.
Knowledge of project management platforms. (Examples include Monday.com, Asana, Smartsheet.com)
Knowledge of ticketing platforms. (Examples include ManageEngine, Jira, Atlassian, Spiceworks)
Ability to adapt to diverse work environments and competing priorities.
Travel would be required at times. Occasional overnight travel.

Responsibilities

Support overall implementation of the IT roadmap, ensuring alignment with business priorities while emphasizing scalability, robust security measures, and operational efficiency. Collaborate with cross-functional teams to deliver impactful results.
Oversee and guide the IT support and help guide field services team, focusing on resource allocation, talent development, performance optimization, and strategic succession planning to ensure team success and continuity.
Manage, and monitor the IT budget to ensure cost-effective investments in technology while maximizing ROI and maintaining alignment with business objectives.
Foster a high-performing team culture by providing mentorship, empowering team members, and consistently demonstrating exemplary behaviors that align with organizational values.
Partner with senior leadership and key departments across all divisions, including Operations, HR, and Marketing, to align IT strategies with organizational goals and evolving business needs.
Establish and enforce IT policies, standards, and procedures to ensure compliance with industry regulations and mitigate risks related to cybersecurity, data privacy, and system integrity.
Manage and optimize service desk operations, ensuring prompt resolution of incidents and requests while consistently meeting or exceeding established Service Level Agreements (SLAs).
Develop and maintain a dynamic knowledge base, ensuring it remains accurate and up to date to empower effective first-contact resolution and streamlined tiered support processes.
Monitor and enhance customer satisfaction by conducting regular surveys and gathering direct feedback, using insights to drive continuous service improvements.
Ensure seamless integration of new projects into support operations by establishing comprehensive handoff procedures and maintaining thorough documentation to enable long-term success.
Engage in all phases of the project lifecycle, from design and testing to deployment, ensuring seamless alignment with support and field operations for optimal implementation and ongoing success.
Actively contribute to and ensure support teams are prepared for transitions while minimizing operational disruptions and maintaining business continuity.
Lead field enablement efforts by providing tailored training programs, well-structured documentation, and consistent support protocols to ensure seamless adoption and optimal use of retail technologies across all locations.
Assess and propose new technologies and hardware solutions, considering total cost of ownership (TCO) and in-house support capabilities to ensure long-term sustainability and operational efficiency.
Manage vendor relationships and performance, ensuring service quality, responsiveness, and adherence to contractual obligations to support business objectives effectively.
Monitor and maintain IT systems and infrastructure to ensure maximum uptime, reliability, and efficiency, proactively addressing issues before they impact operations.
Analyze support metrics and incident trends to identify recurring issues, anticipate customer needs, and implement proactive solutions that reduce downtime and enhance user experience.