Director, IT

Whatnot • San Francisco, CA

86d • $260,000 - $300,000 • Remote

About The Position

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces-together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

Requirements

• At least 10+ years of experience in IT operations or enterprise applications management, with 8+ years in people leadership roles.
• Proven success in managing a blend of IT and enterprise application workstreams across complex, high-growth environments.
• Experience scaling and leading teams of IT operations and service professionals to respond to user requests and make project based improvements.
• Expertise in ERP (e.g., NetSuite), HRIS (e.g. Workday), CRM (e.g., Salesforce), and cloud platforms (AWS, Azure, or GCP).
• Experience with endpoint and device management (e.g., Jamf, Intune), identity systems (Okta, Azure AD), and service tools (Jira, Zendesk).
• Deep understanding of application architecture, systems integration, and IT governance.
• Strong leadership, communication, and stakeholder engagement skills.
• A track record of building high-performing teams and creating scalable systems and services.

Responsibilities

• Drive the vision and roadmap for global IT operations, including network infrastructure, end-user support, SaaS systems administration, identity management, and endpoint security.
• Lead the design, deployment, and integration of enterprise systems such as GL, ERP (e.g., NetSuite), HRIS, and CRM (e.g., Salesforce), ensuring they are performant, compliant, and aligned with business goals.
• Own service availability, incident management, and system reliability across enterprise tools and IT services. Implement robust monitoring, metrics, and escalation procedures.
• Partner with Security and Compliance teams to implement and enforce data privacy, access controls, device management, and regulatory standards (e.g., SOX, GDPR).
• Oversee third-party relationships for IT infrastructure and enterprise software providers. Manage contracts, SLAs, and procurement with an eye toward cost optimization and innovation.
• Establish and evolve ITSM practices, including ticketing workflows, knowledge management, change control, and configuration management.
• Build a user-first service culture by continuously improving employee onboarding/offboarding, support ticket resolution, and self-service tooling.
• Hire, coach, and scale a high-performing IT operations and enterprise applications team, instilling best practices around agility, documentation, and service excellence.

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• 16 weeks of paid parental leave + one month gradual return to work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Number of Employees: 501-1,000 employees