Director, IT System Services

TX-HHSC-DSHS-DFPS • Austin, TX

13d

About The Position

The Director of the Health & Human Services (HHS) Information Technology (IT) System Services Division is selected by and accountable to the HHSC DCIO of IT Infrastructure Services. This position performs advanced, senior-level managerial work providing direction and guidance in strategic operations and planning. Work involves establishing divisional strategic objectives, goals and plans; developing policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating the Division's activities; along with reviewing, approving, and managing budgets and contracts. The position is responsible for delivering prompt, responsive, efficient, and customer-oriented support services to ~50,000 HHS System end users. Services within the scope of the Director's responsibility includes but is not limited to: • Office 365 services • Identity & Access Management services • Workstation & Software Management • Active Directory services • Systems Configuration Management • Electronic Faxing • Cellular Device Management • Enterprise Storage This position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.

Requirements

• Advanced knowledge of information technology operations, including: Office 365 services, Identity & Access Management services, Workstation & Software Management, Active Directory services, Systems Configuration Management, Electronic Faxing, Cellular Device Management, and Enterprise Storage.
• Knowledge of ITIL (Information Technology Infrastructure Library) Service Management Processes.
• Knowledge of State of Texas procurement practices and DIR contracts.
• Superior communication skills, both verbal and written.
• Superior mentoring and leadership skills.
• Demonstrated skill in representing the HHS IT organization with internal and external entities.
• Demonstrated leadership and management skills required for a complex and sophisticated technical workforce.
• Ability to direct and organize information technology activities.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Graduation with major coursework in Information Technology, Computer Science, business administration, management information systems, or a related field.
• At least 10 years of experience leading IT teams in lieu of education would be acceptable.

Responsibilities

• Directs, manages and oversees the HHS IT System Services Division by establishing and implementing short and long-term strategies to accomplish HHS vision, goals and objectives to deliver in-scope IT services to business partners within reasonable schedules, budgets, and quality objectives. Ensures that infrastructure systems operate according to identified standards, regulatory agencies’ requirements, and legal requirements. In-scope services include but are not limited to: Office 365 services, Identity & Access Management services, Workstation & Software Management, Active Directory services, Systems Configuration Management, Electronic Faxing, Cellular Device Management, and Enterprise Storage.
• Interfaces with other HHS departments to ensure the proper operation of in-scope system services; coordinate to provide support and ensure appropriate joint operations with other HHS agencies, managed services vendors, and service providers; work with program and divisional personnel, management, and IT points of contact to provide excellent customer service.
• Advises HHSC executive management on HHS IT System Services Division initiatives in support of business goals and objectives and oversees ongoing improvements and system enhancements within the division.
• Collaborates with HHS IT Chief Technology Officer (CTO), Chief Information Security Officer (CISO) and Project Management Office (PMO) offices to define and implement HHS IT strategic roadmaps.
• Selects, trains, develops and mentors direct reports to improve organizational effectiveness. Manages departmental budget and contracts in an efficient manner ensuring that all relevant policies and procedures are followed.
• Formulates, monitors and reports on HHS IT System Services service levels, metrics, staffing, and funding requirements for both state staff and vendors.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees