Director, IT Sourcing & Strategic Partner Management

QVC•West Chester, PA

1d•Hybrid

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team QVC Group's Technology organization runs on a large-scale strategic outsourcing partnership that powers the run, build, and core retail capabilities behind our six retail brands. The Director, IT Sourcing & Strategic Partner Management will lead the Center of Excellence (COE) that governs this relationship - a $500M+ engagement that is central to how we deliver technology across the enterprise. Reporting to the VP, Software Engineering, you'll own the commercial, financial, and contractual health of the partnership - setting standards for demand forecasting, SLA governance, investment management, and supplier performance. You'll also lead the IT Asset Management team and program, ensuring the full lifecycle of hardware and software assets is tracked, compliant, and optimized. You'll serve as the Contract Manager and sit on the engagement's Executive Team, Management Committee, Delivery Management Committee, and Innovation Steering Committee, giving you a direct seat at the table on how technology investments are prioritized and delivered. This is a strategic leadership role that requires someone who can navigate complex commercial structures, influence senior stakeholders across Technology, Finance, Legal, and Procurement, and drive financial performance through rigorous governance - all while maintaining a productive, high-trust partnership with a global services provider. If you've managed large-scale IT outsourcing relationships and thrive at the intersection of technology strategy, commercial management, and cross-functional leadership, this is the role. Where You'll Work This role is hybrid and will require you to be onsite at our West Chester, PA headquarters (Studio Park) several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: Pennsylvania, New Jersey, or Delaware. Relocation assistance is available for this role.

Requirements

10 or more years of experience in IT sourcing, vendor management, commercial governance, or technology operations, with meaningful exposure to large-scale outsourcing engagements
5 or more years of people leadership experience in complex, matrixed environments
Strong command of IT outsourcing commercial models, including SLA governance, demand forecasting, financial management, and contract structures
Proven ability to negotiate effectively and influence senior stakeholders across Technology, Finance, Legal, and Procurement
A track record of governing strategic supplier relationships at scale with real accountability for financial results
Working knowledge of IT asset management practices, including software licensing, hardware lifecycle, and compliance
Strong analytical skills and the ability to translate complex commercial data into clear recommendations for senior leadership
Bachelor's degree required

Nice To Haves

MBA or advanced degree is a plus

Responsibilities

Lead the IT Sourcing Center of Excellence and set the governance framework for QVC Group's $500M+ outsourcing partnership
Own all aspects of commercial and financial management, including forecasting, demand planning, invoice governance, and service credit management
Serve as the named Contract Manager for the strategic partnership, managing obligations, change control, and escalations across run, build, and core retail delivery
Govern Service Level Agreements, hold suppliers accountable to performance standards, and drive continuous value from the engagement
Manage the broader supplier network, including relationships, performance reviews, contract negotiations, and sourcing risk identification
Represent QVC Group on the Executive Team, Management Committee, Delivery Management Committee, and Innovation Steering Committee
Work closely with IT Procurement, Finance, and Legal to align on commercial strategy and end-to-end supplier management
Partner with Portfolio and Value Management leadership to define ROI frameworks and track benefits realization
Lead the IT Asset Management team, covering hardware lifecycle, software licensing compliance, and enterprise asset disposition
Oversee third-party advisors and lead benchmarking efforts when needed
Keep QVC Group's sourcing strategy current by monitoring industry trends, market changes, and emerging risks