Director, IT Service Management
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About The Position
RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 500 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. The position leads the IT Service Management team and program, including roadmap, service platform ownership, reporting and collaboration with all partner teams leveraging standard processes. The role manages continuous maturity of ITSM processes including organizational change management steps to ensure successful adoption. It is responsible for development, implementation and optimization of the ITSM platform (ServiceNow) to meet requirements for ITSM and other partners outside IT with vendor support and supplemental sourcing partners.
