University of Delaware-posted about 1 year ago
Full-time • Director
Newark, DE
Educational Services
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The Director of IT Service Management (ITSM) at the University of Delaware is responsible for overseeing the design, implementation, and continuous improvement of IT services that support the campus community. This role involves managing ITIL processes, vendor relationships, and service management software, while also leading cross-organizational teams to enhance IT service delivery. The Director will ensure compliance with policies and procedures, develop training programs, and maintain an IT Service Catalog to facilitate effective service management across the university.
