Director, IT Operations (GMP)

Regeneron Pharmaceuticals

239d • $166,300 - $326,900

About The Position

We are currently looking to fill a Director of IT Operations position. This position ensures the reliable operation of the IT infrastructure and operations portfolio. This role involves supervising, planning, coordinating, directing, crafting, and delivering activities of the IT operational staff primarily in the GxP environment. The Director provides administrative direction and support for daily operational activities of the department, including responsibility for all hardware and compute / communications infrastructure, also, ensuring integration and coordination with Corporate systems and infrastructure. In this role, a typical day might include the following: Responsible for driving and delivering work plans, providing technical direction to IT operations staff, and delivering technology solutions to end users. Works closely with decision-makers in other IT Automation and manufacturing departments as well as Corporate IT to proactively identify, recommend, develop, implement, and support efficient technology solutions for all aspects of site IT Infrastructure. Always ensuring data Integrity and GMP standards are maintained. Provides operational management of functions under established standards and processes set by Corporate IT. Integrates local resources with global teams for Data Center Operations, Network Services, Telecom/communications, System Monitoring, Asset Management, Desktop Support, Security, Identity and Access Management (IAAM), and Observability. Also insuring direct manufacturing support 24 x 7. Provides oversight to vendors and staff augmentation providers for the delivery of IT Operational services. Engage with all members of IT management in developing, integrating, and implementing technologies that support operational and strategic goals. Helps define and implement IT policies, procedures, and standard processes. Develops operational goals as well as systems specifications. Provides technical mentorship, develops solutions, and implements plans as per project needs. Ensures training of staff on operational procedures. Builds schedules, work plans, and product cost guidelines. Leads IT department planning, including innovation, planning projects, and allocation of resources. Delivers deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure. Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of the IT infrastructure and IT systems. Is responsible for the implementation and management of IAAM solutions to ensure secure access to systems and data, aligning with corporate security policies and compliance requirements. Implements observability practices and tools to ensure comprehensive monitoring of IT systems, enabling proactive issue detection and resolution.

Requirements

• At least three years' experience in an FDA or similarly regulated environment.
• Management and delivery experience, including management of a diverse technical team.
• Experience leading vendors.
• Experience in designing and deploying SLAs, Metrics, and other standard methodologies.
• Successfully implemented ITIL practices into an organization.
• Expertise in Business Continuity and Disaster Recovery planning.
• Knowledgeable in implementing Identity and Access Management solutions.
• Experience with observability tools and practices, including monitoring, logging, and tracing of IT systems.
• Bachelor's degree in Information Technology or related field.

Responsibilities

• Drive and deliver work plans, providing technical direction to IT operations staff.
• Deliver technology solutions to end users.
• Work closely with decision-makers in other IT Automation and manufacturing departments as well as Corporate IT.
• Identify, recommend, develop, implement, and support efficient technology solutions for site IT Infrastructure.
• Ensure data integrity and GMP standards are maintained.
• Provide operational management of functions under established standards and processes set by Corporate IT.
• Integrate local resources with global teams for Data Center Operations, Network Services, Telecom/communications, System Monitoring, Asset Management, Desktop Support, Security, Identity and Access Management (IAAM), and Observability.
• Provide oversight to vendors and staff augmentation providers for the delivery of IT Operational services.
• Engage with IT management in developing, integrating, and implementing technologies that support operational and strategic goals.
• Define and implement IT policies, procedures, and standard processes.
• Develop operational goals and systems specifications.
• Provide technical mentorship, develop solutions, and implement plans as per project needs.
• Ensure training of staff on operational procedures.
• Build schedules, work plans, and product cost guidelines.
• Lead IT department planning, including innovation, planning projects, and allocation of resources.
• Deliver deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Implement and manage IAAM solutions to ensure secure access to systems and data.
• Implement observability practices and tools for comprehensive monitoring of IT systems.

Benefits

• Health and wellness programs
• Fitness centers
• Equity awards
• Annual bonuses
• Paid time off for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree