Director, IT Infrastructure, Service Management, and Cloud Operations

Republic Airways-posted 4 months ago
Full-time • Senior
Indianapolis, IN
5,001-10,000 employees
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The IT Director Infrastructure, Service Management, and Cloud Operations will lead the strategic and operational transformation of Republic Airways IT infrastructure. This role is responsible for modernizing and optimizing on-premise and cloud environments, ensuring reliable and secure IT services, and driving service excellence through ITIL-based service management. The IT Director will play a key role in enhancing operational efficiency, improving system resilience, and enabling digital innovation in alignment with the Republic Airways strategic goals.

  • Lead the transformation and modernization of IT infrastructure, including data centers, networks, servers, storage, and end-user computing.
  • Develop and implement infrastructure strategies that ensure scalability, security, and performance to meet business needs.
  • Oversee network and connectivity services to ensure uninterrupted operations across airport locations, headquarters, and cloud environments.
  • Drive the adoption of automation and Infrastructure-as-Code (IaC) for greater efficiency and resilience.
  • Ensure compliance with industry regulations, including FAA, TSA, and cybersecurity best practices.
  • Implement and enhance IT Service Management (ITSM) frameworks based on ITIL best practices.
  • Drive improvements in incident, problem, change, and configuration management to increase system availability and reduce service disruptions.
  • Monitor and analyze IT service performance metrics, implementing continuous improvement initiatives to enhance end-user experience.
  • Establish a proactive approach to IT operations, leveraging AI and predictive analytics to prevent service outages.
  • Lead vendor management efforts, ensuring optimal service delivery from key IT partners and third-party providers.
  • Mature the management and drive the evolution of end user computing technology to ensure associates and crews have best-in-class tools to perform their duties.
  • Lead a cross-collaborative initiative to develop and implement an enterprise monitoring strategy that encompasses Infrastructure operations, DevOps, SecOps, advanced training simulators and other critical sensing devices.
  • Evaluate and implement appropriate NOC/SOC capabilities in support of the enterprise monitoring strategy.
  • Partner with application and data teams to develop and optimize cloud architectures for scalability, reliability, and efficiency.
  • Oversee cloud migration initiatives and hybrid cloud environments, ensuring seamless integration with existing IT systems.
  • Ensure cloud operations align with airline industry best practices for security, compliance, and performance.
  • Drive cultural and operational change within the IT department, fostering an agile, high-performing, and service-oriented team.
  • Collaborate with business stakeholders to align IT services with airline operations and associate experience initiatives.
  • Develop and mentor a team of IT professionals, ensuring strong leadership and technical expertise within the department.
  • Advocate for technology investments that align with business objectives and support digital transformation.
  • Bachelor’s degree (B.A. /B.S.) in Business, Education, Computer Science, Psychology, or similar field.
  • 8+ years leading change management initiatives for complex technology programs/projects.
  • Excellent communication and interpersonal skills, with the ability to influence and build trusted relationships at all levels of the organization.
  • Proven track record of leading IT transformation initiatives, including cloud adoption and ITSM.
  • Expertise in ITIL frameworks and cloud technologies (AWS, Azure, Google Cloud).
  • Experience managing large-scale IT environments with a focus on high availability and disaster recovery.
  • Excellent leadership, stakeholder management, and communication skills.
  • Experience working in a digital environment as part of a team building and delivering applications.
  • Strong business acumen.
  • Previous airline experience.
  • Takes initiative and is self-motivated to drive innovation and change.
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