Director, IT Business Systems

Acumatica • Bellevue, WA

9h • $190,000 - $210,000 • Remote

About The Position

The Director, IT Business Systems will lead systems strategy and roadmap for each CXO functional area. In this role, you will also direct the IT Project Management Office (PMO) in a high-growth environment and balance agility with delivery.
This role is responsible for establishing and scaling IT project, program, and portfolio management standards and delivering successful outcomes across:
Enterprise business systems (including Acumatica Internal ERP)
IT infrastructure and end user services
SaaS operations and platform initiatives
Data science and business analytics
Cybersecurity initiatives
Additionally, the Director of IT Business Systems will lead a team of Business Analysts responsible for driving clarity of business requirements, documenting business processes, championing AI/automation, and communicating IT development priorities.
Many systems are owned, supported, and maintained by independent business units. The Director, IT Business Systems will drive a gradual, pragmatic shift toward greater central IT strategic leadership, consistency, support and shared services—while respecting business unit ownership where it delivers value.
The role also oversees Level 1 and Level 2 enterprise business systems application support, with a primary focus on Acumatica Internal ERP. A key mission is to “dogfood” Acumatica internally ensuring Acumatica Internal ERP is implemented and used as a showcase environment and strong reference for customers, demonstrating best practices and proof of value.
This is a builder/operator role: the leader will design PMO capabilities, processes, and tools from the ground up while managing a complex portfolio of concurrent IT initiatives that directly support and enable Acumatica’s growth. He/She will maintain the IT roadmap, project status reporting for all of IT, and adherence to the IT Project Development Lifecycle (PDLC). This role reports to the CIO and we're open to hire remotely in the United States.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or related field required.
• 8+ years of progressive IT leadership experience, including: 5 years as a technical architect, software developer, or senior systems engineer and 1+ years leading an IT PMO or major IT program management function.
• Direct experience in high-growth environments, ideally in SaaS or technology companies.
• Demonstrated success leading cross-functional business systems strategy and implementation.
• Proven track record managing portfolios that include: Enterprise business systems (ERP/CRM/HRIS/Finance; Acumatica experience strongly preferred). IT infrastructure and cloud environments. SaaS operations and platform projects. Data platforms, analytics, and BI initiatives. Cybersecurity and compliance programs.
• Experience overseeing application support/ITSM functions (L1 & L2 support, incident/problem/change management).
• Experience working in environments where business units own key systems, with demonstrated ability to influence, standardize, and centralize selectively over time.
• Strong executive presence and proven ability to influence VP/C-level stakeholders on prioritization and tradeoffs.
• Strong strategic and systems thinking; ability to connect IT and Acumatica Internal ERP deployments to business growth, customer value, and scalability.
• Deep knowledge of project and portfolio management practices, including agile and hybrid methodologies.
• Familiarity with ITSM/ITIL best practices and tools
• Excellent leadership and people management skills; experienced in building teams and capabilities in rapidly evolving environments.
• Financial acumen: budgeting, forecasting, and ROI/benefits realization for IT initiatives.
• Exceptional communication skills; able to translate complex technical topics into clear business narratives and customer-relevant stories.
• Comfortable operating with ambiguity and building structure where none exists.
• Committed to demonstrating results via KPI outcomes.

Nice To Haves

• Master’s degree (MBA, MS Information Systems, or related) preferred.
• Relevant certifications strongly preferred: PMP, PgMP, SAFe/Agile certifications, ITIL, and/or equivalent.

Responsibilities

• IT PMO Leadership & Strategy
• Portfolio & Program Management (IT-Focused)
• Governance, Standards & Methodology
• Enterprise Business Systems Support (L1 & L2)
• Internal Dogfooding & Reference Deployment of Acumatica Internal ERP
• Stakeholder & Cross-Functional Leadership
• Resource, Financial & Vendor Management
• Risk Management, Cybersecurity & Compliance
• Change Management, Adoption & Continuous Improvement

Benefits

• US-based employees gain access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-Term/Long-Term Disability and Basic life coverage, 401(k) plan with company match, Flexible time off, sick and safe leave, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Director